Mô tả công việc
Objective Customers: Students and Parents
Working hours: depending on the shifts, online classes normally in the evening (14:00 - 20:00).
Salary range: up to VND 18M Gross.
Customer Support:
• Serve as the primary point of contact for inquiries and requests from parents or guardians of students.
• Accompany with students throughout the study pathway and ensure students to achieve their study goals.
• Offer support via phone, email, and in-person interactions (serving both online and onsite customers), addressing inquiries and requests from parents or guardians of students.
• Provide 1:1 customer service via OTT platforms, ensuring timely and helpful assistance.
• Occasionally: Support in Residence Permit processing and provide guidance on the application process.
• Assist with administrative tasks as needed, including data entry, document preparation, and scheduling.
• Coordinate communication efforts internally and externally to ensure clarity, consistency, and alignment with organizational goals.
• Other tasks assigned by the direct Manager
Yêu cầu
Qualifications:
• At least 3-4 years of relevant experience in international Customer Support/ Service (especially from education sector will be a plus)
• Experience with visa procedures which required excellent English reading skill.
• Excellent communication skills both written and verbal (in English and Vietnamese); additional foreign languages such as Chinese, Thai, Burmese, etc. can be affected in the higher salary rate negotiation.
• Strong organizational skills and the ability to prioritize tasks effectively.
• Proficiency in Microsoft Office Suite and other relevant software.
• Ability to work independently, pro-actively and collaboratively in a fast-paced environment.
• Flexibility to adapt to changing priorities and responsibilities.
• This position is ideal for candidates who value stability and are seeking a long-term career opportunity within an educational environment, particularly those mothers that have experienced with teenagers and middle-age parents.
Why Join Finest Future:
● Exciting Work Culture: Join a startup where opportunities for growth are abundant.
● Transformative Impact: Your work contributes to shaping a transformative future.
● Global Environment: Dive into an international work culture, where English is spoken fluently.
● Competitive Salary: Be rewarded with a fair and motivating compensation package.
● Work-Life Harmony: Experience the best of Finnish culture - fair, balanced, and stress-free.
● Fun Workplace: Enjoy a workplace filled with laughter and joy.
h laughter and joy.
Quyền lợi
Competitive Salary: Be rewarded with a fair and motivating compensation package
A welcoming global team to inspire you forward and challenge you to grow
Exciting Work Culture: Join a startup where opportunities for growth are abundant. Transformative Impact: Your work contributes to shaping a transformative future. Global Environment: Dive into an international work culture, where English is spoken
Thông tin chung
- Thu nhập: Đến 18 triệu VNĐ
Nơi làm việc
- Ho Chi Minh City, Vietnam
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 24/12/2025
Finest Future was founded in 2020, by enthusiastic entrepreneurs from Finland and Vietnam, with the ambition to create global growth through super connecting programs in the area of Education, Entrepreneurship and Entertainment. Since 2016, through various impactful projects, we have been attracting thousands of international talents and students into the Finest Bay Area to make the Finest Bay Area the most talent-dense in the whole world.
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