Customer Service Executive - 12-Month Temporary Contract

A. Client Onboarding & Investment Support
- Advise clients on Investment Registration Certificate (IRC) and Enterprise Registration Certificate (ERC) procedures, including documentation, timelines, and application processes.
- Coordinate submission, follow-up, and delivery of granted certificates, including translation where required.
B. Post-Licensing & Operational Support
- Support clients after IRC/ERC issuance on procedures such as construction permits, import/export, taxation, and other regulatory requirements.
- Maintain and update a database of relevant service providers (contractors, consultants, hotels, etc.) to support client needs.
- Monitor and update internal teams and clients on new laws and regulations affecting investment and operations.
C. Contract & Service Management
- Support drafting, reviewing, and negotiating various agreements.
- Follow up on Land Use Right Certificates (LURC).
- Coordinate internally and externally to ensure timely execution and compliance of contracts.
D. Client Relationship Management & Coordination
- Act as the main coordinator for client construction and operational activities, in collaboration with Sales Executives.
- Conduct regular client visits to maintain strong relationships and provide timely support.
- Take full ownership of customer issues, claims, and requests, ensuring prompt follow-up and resolution.
- Keep Customer Relationship Management (CRM), Smartsheets, and Enterprise Resource Planning (ERP) systems updated with accurate client data, status, and reports.
- Stay informed about clients' business activities and relevant market developments.
E. Customer Experience & Business Development Support
- Organize and conduct bi-annual customer satisfaction surveys and propose improvement actions.
- Identify upselling and cross-selling opportunities among existing clients for additional services.
- Participate in organizing customer events.