A. Client Onboarding & Investment Support
- Advise clients on Investment Registration Certificate (IRC) and Enterprise Registration Certificate (ERC) procedures, including documentation, timelines, and application processes.
- Coordinate submission, follow-up, and delivery of granted certificates, including translation where required.
B. Post-Licensing & Operational Support
- Support clients after IRC/ERC issuance on procedures such as construction permits, import/export, taxation, and other regulatory requirements.
- Maintain and update a database of relevant service providers (contractors, consultants, hotels, etc.) to support client needs.
- Monitor and update internal teams and clients on new laws and regulations affecting investment and operations.
C. Contract & Service Management
- Support drafting, reviewing, and negotiating various agreements.
- Follow up on Land Use Right Certificates (LURC).
- Coordinate internally and externally to ensure timely execution and compliance of contracts.
D. Client Relationship Management & Coordination
- Act as the main coordinator for client construction and operational activities, in collaboration with
Sales Executives.
- Conduct regular client visits to maintain strong relationships and provide timely support.
- Take full ownership of customer issues, claims, and requests, ensuring prompt follow-up and resolution.
- Keep Customer Relationship Management (CRM), Smartsheets, and Enterprise Resource Planning (ERP) systems updated with accurate client data, status, and reports.
- Stay informed about clients' business activities and relevant market developments.
E. Customer Experience &
Business Development Support
- Organize and conduct bi-annual customer satisfaction surveys and propose improvement actions.
- Identify upselling and cross-selling opportunities among existing clients for additional services.
- Participate in organizing customer events.
- Bachelor's degree in Business Administration, Economics, Law, or a related field.
- Minimum 2 years of experience in customer service, account management, or client-facing roles.
- Experience in industrial real estate, investment projects, or working with foreign investors is a strong advantage.
- Excellent command of English, both written and spoken.
Chinese language skills are a plus.
- Strong communication and interpersonal skills, with the ability to work effectively with international clients.
- Good understanding of investment procedures and regulatory frameworks in Vietnam is preferred.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Problem-solving mindset with strong analytical skills and attention to detail.
- Proactive, customer-oriented, and able to work independently.
BENEFITS
Healthcare
PVI Health Insurance
Annual medical check-up
Leave & Equipment
12 days of annual leave
Company-provided laptop
Culture & Engagement
Annual company trips & team-building activities
Sports clubs and employee activities
Company-wide events: Family Day, Sports Day, BFest & Year-End Party