Customer Service Executive - Call Center (Availability to Work on Shift Patterns to Cover 24/7 Roster)

Reports Functionally To: Aspire Lifestyles Service Delivery Manager
o Salary: $500 gross/month
o Welcome young candidates from 22 to 30
***OVERALL PURPOSE OF THE JOB:
The full-time Lifestyle Concierge will anticipate and manage the lifestyle needs of high and ultra-high net worth customers and act as their primary interface for any lifestyle and concierge services. Customers will engage via an Omni Channel solution where the Lifestyle Concierge is expected to deliver exceptional customer service and unique solutions of superior quality, whilst developing a trusted and connected relationship with customers.
***SPECIFIC RESPONSIBILITIES:
• Fulfill customer's requests via inbound calls, email and chat channels
• Strives to leave the customer with a positive customer experience after every contact
• Initiates outbound calls in compliance with program needs and requirements.
• Communicates responses in a clear, professional, and concise manner across any channel or medium (Omni Channel).
• Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.
• Applies client and Group policies as applicable whenever interacting with customers.
• Is able to multi-task and prioritize in a fast-paced environment.
***Other Duties
• To abide by and uphold all Aspire Lifestyles policies and procedures.
• To carry out any other reasonable duties as requested by the line manager and other management team members.