Customer Service Executive

Mô tả Công việc
Receive routing order(including Carrier name, POL/POD, schedule, S/C number& any other important details) from BDM, overseas office/agent before shipment arrange ,make contact with shipper to get the booking
Check the routing order and shipping instruction with control party(overseas office/agent) upon the receipt of booking from local shipper
Open job file, issue shipping order and book space with carrier/co-loader/nominated forwarder
Well coordinate with local supplier, once get the sailing detail, operations to arrange CY or CFS / D-D loading, export clearance before closing date and ensure shipment on board smoothly
Well cooperate with customs broker/trucking company/warehouse
Hand over the file to Sea Freight Export Documentation Clerk with correct PL Audit Sheet and instruction about HBL and original invoice issue
Assist team leader to monitor operation and documentation staff to complete the daily work timely
Updated the month report to key account client
Keep in complete secrecy all confidential information received in the course of his/her duty from the management of the company or other sources
Prepare the HB/L draft
Prepare MBL confirmation/BL combination/Seaway instruction, check and confirm HBL/MBL correctness
Ensure the gross profit as accurate as it can approach the reality
Prepare shipment invoices to customer, prepare the payment to carrier and buy the MB/L
Send pre-alert to overseas offices within 3 working days after on board date, trace the shipment and report shipment status to customer and overseas offices
Close file within 10 working days after on board date
Created job Number and place booking on time, input GP data at the same time, have observantly sense for space problem, make sure overseas and supervisor will be informed if any space problem
Proactively solving any problems during operation process