Customer Service Executive/ chuyên Viên Dịch Vụ Khách Hàng

1.) Objective of the function:
• Work directly with customers on daily basis (Receive, confirm delivery date of customer orders and follow orders till the final destination)
• Deliver the highest possible standard of services to both internal and external customers.
• Develop continuous improvement initiatives to enhance customer satisfaction and ensure that AVN delivers competitive advantage
2.) Main responsibilities:
• Work close with sales team and customers purchasing team by fax, E-mail, phone and meeting if required.
• Handle order processing in including DTM, sample order and bulk order
• Receives customer order, review stock and production with warehouse, Amann factories to supply and delivery on time
• Confirms order with customer
• Negotiate with customer if any term does not meet customer requirement
• Proceeds order in SAP system and follow up order and do necessary actions to assure order delivered to customer as promised
• Work close with logistic to make sure orders to follow up
• Receive and coordinates with related sections (Sales, Planning, Manufacturing, warehouse, Distribution, PQ, Technical, credit control,..) to solve Customer complaint
• Returned goods, exchange goods, order/invoice cancellation and delivery errors
• Provides order details, documents or any special requirement to customer as requests
• Checking, sorting goods and ensure customers received their correct goods from HCM warehouse
• Clearance customs, testing product for customs clearance
• Prepare weekly and monthly report.
3.) Applied rules, regulations, authorities:
• Amann Group Code of Conduct
• Company policies and regulations.