Customer Service Executive (German Speaking/Remote)

Mô tả Công việc
About Us
Salvia is a Singapore-based tech startup serving millions of users worldwide, helping to resolve queries on love, marriage, psychology, family, and careers. Our expert advisors specialize in Astrology, Horoscope, Spirituality, and Tarot, providing accurate and insightful guidance.
With a strong presence in international markets such as the US, Europe, Latin America, Japan, Taiwan,... Salvia offers a convenient app that allows users to connect with advisors via chat or call anytime, anywhere.
We are a small and fast-moving team. Therefore, we need a talent who has a customer-oriented mindset and a strong sense of ownership, flexibility, and courage to build & grow products from scratch with us.
The job
We are looking for a dedicated German-speaking Customer Service Executive to join our team. You will play a key role in ensuring our customers have a seamless experience by addressing their inquiries and resolving issues related to our app and services. You will be responsible for providing excellent customer support through multiple channels, such as chat and email.
Key Responsibilities:
Respond to customer inquiries and resolve issues in a timely and professional manner via chat, email, and other support channels.
Actively monitor the interaction between customers and advisors
Provide guidance on how to use Salvia's services, including scheduling consultations, payments, and troubleshooting technical issues.
Collaborate with other team members to ensure high customer satisfaction and operational efficiency.
Identify and report potential product or service issues based on customer feedback.
Maintain a deep understanding of our services and updates to assist users effectively.