Customer Service Executive (Night Shift)Smart OSC _ HCM
Nơi làm việc: Hà Nội
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Giao Dịch Khách Hàng, Dịch vụ
Thu nhập: Thoả thuận
Hình thức: Toàn thời gian
Ngày đăng: 01/11/2024
Hạn nộp: 01/12/2024
Mô tả công việc
Actively process support tickets assigned by Customer Support Manager and/or clients as the primary contact point to deliver advanced consultants to clients' problems or collect requirements to transferto the technical team.
Issue testing with possible causesto identify the severity and influence level.
Collaborate with the technical team to provide a solution (workflow, estimated time...) to ensureservice to be well-delivered in a timelymanner and high quality.
Collaborate with 3rd party vendorsto clarify customerproblems when needed.
Support clients in managing business operations. Make sure client business operations run smoothly withoutany interruption.
Follow up and appropriately report to clients about development progress, be responsible for the ticketsuntil client's acceptance.
Instruct customers on the on-boarding process for differentlevels.
Report directly to the managerto help to manage ticketstatuses and resourceallocation.
Prepare and manage business documents: Wireframes, Activity Diagrams, UAT Document, User Manual, System Process Flow, Functional and Business Requirements,Reports, etc.
Issue testing with possible causesto identify the severity and influence level.
Collaborate with the technical team to provide a solution (workflow, estimated time...) to ensureservice to be well-delivered in a timelymanner and high quality.
Collaborate with 3rd party vendorsto clarify customerproblems when needed.
Support clients in managing business operations. Make sure client business operations run smoothly withoutany interruption.
Follow up and appropriately report to clients about development progress, be responsible for the ticketsuntil client's acceptance.
Instruct customers on the on-boarding process for differentlevels.
Report directly to the managerto help to manage ticketstatuses and resourceallocation.
Prepare and manage business documents: Wireframes, Activity Diagrams, UAT Document, User Manual, System Process Flow, Functional and Business Requirements,Reports, etc.
Yêu cầu
Excellent communication and relationship-building skills.
Advanced English communication - speaking and writing.
Analytical skill, logicaland customer-oriented mindset.
Strong researching, problem-solving, and troubleshooting skills.
Able to work both independently and as part of a team to come up with a creative solution.
Able to work under pressureand available to work at any time.
Understand basic business/Ecommerce IT knowledge(Magento, CRM, ERP,etc.)
Basic knowledge in software development planning and businessmanagement.
Experienced in running/managing business campaigns, dealing with 3rd party vendors.
Advanced English communication - speaking and writing.
Analytical skill, logicaland customer-oriented mindset.
Strong researching, problem-solving, and troubleshooting skills.
Able to work both independently and as part of a team to come up with a creative solution.
Able to work under pressureand available to work at any time.
Understand basic business/Ecommerce IT knowledge(Magento, CRM, ERP,etc.)
Basic knowledge in software development planning and businessmanagement.
Experienced in running/managing business campaigns, dealing with 3rd party vendors.
Quyền lợi
Attractive salary package and night shift allowance
Salary review twice a year
Flexible working hour
Premium health care
Working in professional English environment
Free English, Japaneseand professional trainingpackages
Firm's Certified Qualifications Sponsorship for careerdevelopment
Annual company trip inside or outside Vietnam
Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc.
Salary review twice a year
Flexible working hour
Premium health care
Working in professional English environment
Free English, Japaneseand professional trainingpackages
Firm's Certified Qualifications Sponsorship for careerdevelopment
Annual company trip inside or outside Vietnam
Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc.
Thông tin khác
Địa điểm làm việc
- Hà Nội: Tòa Handico, Nam Từ Liêm
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 19:00 đến 03:00)
- Hà Nội: Tòa Handico, Nam Từ Liêm
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 19:00 đến 03:00)
Giới thiệu công ty
Smart OSC _ HCM việc làm
Hado Airport Building - 02 Hồng Hà, Tân Bình, HCM
Quy mô: Từ 101 - 500 nhân viên
Việc làm tương tự
Hà Nội | Nhân Viên Kinh Doanh
CÔNG TY TNHH SCBIO
8 triệu - 15 triệu VND + doanh số + thưởng + hỗ trợ
Hà Nội
29/11/2024
Nhân Viên Telesale tại Hà Nội
Tổng công ty cổ phần Bảo hiểm Ngân hàng TMCP Công Thương Việt Nam - VBI
Từ 8 triệu - 12 triệu VND
Hà Nội
18/11/2024
Chuyên viên Xúc tiến Kinh doanh Nền tảng Quản lý Giáo dục
Công ty cổ phần MISA
Từ 8.000.000 VND
Hà Nội
04/12/2024
Nhân Viên Tư Vấn Khóa Học/Telesales - Thu Nhập Upto 30 Triệu, Không Yêu Cầu Kinh Nghiệm
CÔNG TY CỔ PHẦN GIÁO DỤC MCLASS VIỆT NAM
6 triệu - 7 triệu VND + Hoa hồng (Tổng thu nhập lên đến 30 triệu/tháng)
Hà Nội
13/11/2024
Nhân Viên Chăm Sóc Khách Hàng
Công ty Cổ Phần Ứng Dụng Công Nghệ Vũ Hải
6 - 8 triệu VNĐ
Hà Nội
10/11/2024
Nhân Viên Chăm Sóc Khách Hàng
CÔNG TY CỔ PHẦN KINGBIOWORLD
10 Tr - 16 Tr VND
Hà Nội, Cần Thơ, Đắk Lắk
31/12/2024
Nhân Viên CSKH Bảo Hành
TOMKO DISPLAY DEVICE TRADING COMPANY LIMITED
7 - 9 triệu VNĐ
Hà Nội
06/12/2024
Vị trí Customer Service Executive (Night Shift) do công ty Smart OSC _ HCM tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thoả thuận, tìm thêm việc làm về Customer Service Executive (Night Shift) hoặc công ty Smart OSC _ HCM ở các link phía trên
Giới thiệu công ty
Smart OSC _ HCM việc làm
Hado Airport Building - 02 Hồng Hà, Tân Bình, HCM
Quy mô: Từ 101 - 500 nhân viên