Customer Service Executive - Transport

Mô tả Công việc
Receive Transport plan from Customer/Factories
Place bookings with land carriers
Coordinate with ocean carriers, ports, depots,..
Manage operational excellence, maintain high service level
Follow up/ensure data team's systems update meet customer's requirements/related KPIs
Keep client informed of changes which may affect the agreed cargo planning.
Ensure all applicable freight and charges are collected fully and correctly from relevant parties (suppliers / Accounts, etc)
Ensure vendor management within your area is carried out and properly followed-up.
Contact with warehouse, carriers, trucking coordinator, etc. to ensure smooth handling of your Accounts.
Prepare operational reports assigned by Account Manager/Senior executives.
Update and adhere all new procedures instructed by client of your assigned Accounts.
Carry out ad-hoc tasks assigned by Management.