Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Mô tả công việc
- Provide exceptional support to customers through company's channels including Helpdesk system, Live chat and Skype (all customers of BSS are foreigners).
- Solve problems of errors, refund, warranty and guarantee customer satisfaction.
- Coordinate with relevant departments to solve technical requirements of customers.
- Consult and offer solutions matching customers' needs.
- Proactively identifying opportunities for the company to provide additional value to customers during interactions, and escalating relevant opportunities to development team
- Consistently improving own knowledge and understanding of the product and platforms
- Passing on customer feedback to team members and escalating issues to relevant departments
- Documenting all customer interactions in our database
Yêu cầu
Yêu cầu công việc
- 1-2 year experiencein any field , graduates in economics or marketing are preferable.
- Passionate about customer service and willing to go the extra mile to ensure a high level of customer satisfaction
- Fluent in English, with exceptional written and verbal communication skills
- Comfortable handling multiple live chats at a time and efficient under pressure
- Good at critical thinking
- Ability to manage own workload and accurately perform tasks in a timely manner with a high level of attention to detail
- Passionate about technology with proven technical aptitude; experience at a technology company
- Responsible, straight forward, confident and honest.
Quyền lợi
Phúc lợi
Khác
- Salary: $400 - $600 (Review every 6 months)
- Office with a great view from the 18th floor and creative workplace design.
- At BSS, tea & coffee is free. Besides, we have a bookshelf with many interesting books for our members to borrow.
- Working hours are 5 days/week (From Monday to Friday).
- Working in a youthful and professional environment. 90% of members are 9x, we always support each other.
- The State statutory holidays, travel, team building, health care, volunteer... organized by the Company.
- Participating in the company's training sessions on product knowledge, English skills, and other working skills ...
- Joining in the company's football, running, art clubs ...
- Other benefits according to the provisions of the Company and the Labor Code.
Thông tin khác
Tổng quan
Mức lương
8 triệu - 12 triệu
Nơi làm việc
Hà Nội
Loại hình
Toàn thời gian
Cấp độ
Nhân viên
Lĩnh vực
Biên phiên dịch, Dịch vụ khách hàng
Hạn ứng tuyển
Trên 30 ngày
Thông tin chung
- Ngày hết hạn: 13/05/2022
- Thu nhập: 8 triệu - 12 triệu
