Customer Service Executive
LOTTE Properties Hanoi Co., Ltd
Địa điểm làm việc: Hà Nội
Hết hạn: 06/12/2024
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: Thoả thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Kinh nghiệm: 2 năm
Mô tả công việc
1. Customer Service Management
- Develop ideas to enhance customer's satisfaction
- Resolve all customer queries and complaints
- Give proposal on the solution to prevent arising issues or complaints
- Research & making strategy to enhance the service quality for normal customers and VIP customers
2. Service Training
- Take part in all training courses about Service Mind for brand staff, Lotte staff and outsourcing staff
- Update training materials, create new training courses
3. Front Office Supervision
- Managing and training Front Office staff
- Daily checking duties: Staff appearance, store's hygiene, displayed products and other related service duty on-site
- Take care of customer contact points: VIP Lounge, Service Lounge, Information Desk, POP, customer's facilities
- Support events, promotion as being required
- Develop ideas to enhance customer's satisfaction
- Resolve all customer queries and complaints
- Give proposal on the solution to prevent arising issues or complaints
- Research & making strategy to enhance the service quality for normal customers and VIP customers
2. Service Training
- Take part in all training courses about Service Mind for brand staff, Lotte staff and outsourcing staff
- Update training materials, create new training courses
3. Front Office Supervision
- Managing and training Front Office staff
- Daily checking duties: Staff appearance, store's hygiene, displayed products and other related service duty on-site
- Take care of customer contact points: VIP Lounge, Service Lounge, Information Desk, POP, customer's facilities
- Support events, promotion as being required
Yêu cầu
- Bachelor degree, any majors, good looking appearance
- At least 2 year-experience in the relevant position; Having experiences in 5-stars Hotel, Shopping Mall, Airways is an advantages
- Good verbal and written communication in English and Vietnamese
- Be careful & accurate, have good team-work and communication skills
- Can work under high pressure and self-motivation
- Working time: 5 days/weeks from [protected info], mostly from Mon - Fri and about 1 - 2 weekend shifts monthly. Be able to work in evening shifts, weekends and holidays at some peak times if the job requires.
- At least 2 year-experience in the relevant position; Having experiences in 5-stars Hotel, Shopping Mall, Airways is an advantages
- Good verbal and written communication in English and Vietnamese
- Be careful & accurate, have good team-work and communication skills
- Can work under high pressure and self-motivation
- Working time: 5 days/weeks from [protected info], mostly from Mon - Fri and about 1 - 2 weekend shifts monthly. Be able to work in evening shifts, weekends and holidays at some peak times if the job requires.
Quyền lợi
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Training & development: Personal development course, professional training course, solf skill training course...
- 15 paid-leave annually; Social, Health, Unemployment insurance
- Health care scheme: PVI Health insurance; Annual health check
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
- Training & development: Personal development course, professional training course, solf skill training course...
- 15 paid-leave annually; Social, Health, Unemployment insurance
- Health care scheme: PVI Health insurance; Annual health check
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
Thông tin khác
Địa điểm làm việc
- Hà Nội: Lotte Mall West Lake Hanoi, Lạc Long Quân, Phú Thượng, Tây Hồ, Hà Nội, Tây Hồ
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:30 đến 17:30)
- Hà Nội: Lotte Mall West Lake Hanoi, Lạc Long Quân, Phú Thượng, Tây Hồ, Hà Nội, Tây Hồ
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:30 đến 17:30)
Thông tin chung
- Thu nhập: Thoả thuận
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 06/12/2024
Giới thiệu công ty
Xem trang công ty
Lotte Properties Hanoi Co., Ltd, a subsidiary of Lotte Group, is currently the investor of Lotte Mall Hanoi project at a fantastic location in the West of West Lake, the first project to "illuminate" the whole area with, 5-star hotel, world-class serviced residence, prime grade intelligent office, ...
Quy mô công ty
Từ 101 - 500 nhân viên
Việc làm tương tự
Tổng Công ty Cổ phần Bảo hiểm Ngân hàng TMCP Công thương Việt Nam - VBI
Từ 8 triệu - 12 triệu VND
18/11/2024
Hà Nội
Công ty cổ phần MISA
Từ 8.000.000 VND
04/12/2024
Hà Nội, Hồ Chí Minh
CÔNG TY TNHH SCBIO
8 triệu - 15 triệu VND + doanh số + thưởng + hỗ trợ
29/11/2024
Hà Nội
Công Ty TNHH Bảo Hiểm Nhân Thọ Sunlife Việt Nam
15 triệu - 18 triệu VND + % Hoa Hồng + Thưởng + Phụ cấp
09/12/2024
Hà Nội
Công ty Cổ phần Sâm và Dược liệu Qúy Thái Minh
9 - 13 triệu VND
05/12/2024
Hà Nội
Công ty Cổ phần Tập đoàn nông nghiệp KAGRI
15.000.000 - 30.000.000 VND
09/12/2024
Hà Nội
hỗ trợ doanh nghiệp
Giải thưởng
của chúng tôi
Top 3
Nền tảng số tiêu biểu của Bộ
TT&TT 2022.
Top 15
Startup Việt xuất sắc 2019 do VNExpress tổ chức.
Top 10
Doanh nghiệp khởi nghiệp sáng tạo Việt Nam - Hội đồng tư vấn kinh doanh ASEAN bình chọn.
Giải Đồng
Sản phẩm công nghệ số Make In Viet Nam 2023.