Customer Service ExecutiveLOTTE Properties Hanoi Co., Ltd
Nơi làm việc: Hà Nội
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Giao Dịch Khách Hàng, Dịch vụ
Thu nhập: Thoả thuận
Hình thức: Toàn thời gian
Ngày đăng: 06/11/2024
Hạn nộp: 06/12/2024
Mô tả công việc
1. Customer Service Management
- Develop ideas to enhance customer's satisfaction
- Resolve all customer queries and complaints
- Give proposal on the solution to prevent arising issues or complaints
- Research & making strategy to enhance the service quality for normal customers and VIP customers
2. Service Training
- Take part in all training courses about Service Mind for brand staff, Lotte staff and outsourcing staff
- Update training materials, create new training courses
3. Front Office Supervision
- Managing and training Front Office staff
- Daily checking duties: Staff appearance, store's hygiene, displayed products and other related service duty on-site
- Take care of customer contact points: VIP Lounge, Service Lounge, Information Desk, POP, customer's facilities
- Support events, promotion as being required
- Develop ideas to enhance customer's satisfaction
- Resolve all customer queries and complaints
- Give proposal on the solution to prevent arising issues or complaints
- Research & making strategy to enhance the service quality for normal customers and VIP customers
2. Service Training
- Take part in all training courses about Service Mind for brand staff, Lotte staff and outsourcing staff
- Update training materials, create new training courses
3. Front Office Supervision
- Managing and training Front Office staff
- Daily checking duties: Staff appearance, store's hygiene, displayed products and other related service duty on-site
- Take care of customer contact points: VIP Lounge, Service Lounge, Information Desk, POP, customer's facilities
- Support events, promotion as being required
Yêu cầu
- Bachelor degree, any majors, good looking appearance
- At least 2 year-experience in the relevant position; Having experiences in 5-stars Hotel, Shopping Mall, Airways is an advantages
- Good verbal and written communication in English and Vietnamese
- Be careful & accurate, have good team-work and communication skills
- Can work under high pressure and self-motivation
- Working time: 5 days/weeks from [protected info], mostly from Mon - Fri and about 1 - 2 weekend shifts monthly. Be able to work in evening shifts, weekends and holidays at some peak times if the job requires.
- At least 2 year-experience in the relevant position; Having experiences in 5-stars Hotel, Shopping Mall, Airways is an advantages
- Good verbal and written communication in English and Vietnamese
- Be careful & accurate, have good team-work and communication skills
- Can work under high pressure and self-motivation
- Working time: 5 days/weeks from [protected info], mostly from Mon - Fri and about 1 - 2 weekend shifts monthly. Be able to work in evening shifts, weekends and holidays at some peak times if the job requires.
Quyền lợi
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Training & development: Personal development course, professional training course, solf skill training course...
- 15 paid-leave annually; Social, Health, Unemployment insurance
- Health care scheme: PVI Health insurance; Annual health check
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
- Training & development: Personal development course, professional training course, solf skill training course...
- 15 paid-leave annually; Social, Health, Unemployment insurance
- Health care scheme: PVI Health insurance; Annual health check
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
Thông tin khác
Địa điểm làm việc
- Hà Nội: Lotte Mall West Lake Hanoi, Lạc Long Quân, Phú Thượng, Tây Hồ, Hà Nội, Tây Hồ
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:30 đến 17:30)
- Hà Nội: Lotte Mall West Lake Hanoi, Lạc Long Quân, Phú Thượng, Tây Hồ, Hà Nội, Tây Hồ
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:30 đến 17:30)
Giới thiệu công ty
LOTTE Properties Hanoi Co., Ltd việc làm
3F, 602 Lac Long Quan, Tay Ho, Hanoi
Quy mô: Từ 101 - 500 nhân viên
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Vị trí Customer Service Executive do công ty LOTTE Properties Hanoi Co., Ltd tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thoả thuận, tìm thêm việc làm về Customer Service Executive hoặc công ty LOTTE Properties Hanoi Co., Ltd ở các link phía trên
Giới thiệu công ty
LOTTE Properties Hanoi Co., Ltd việc làm
3F, 602 Lac Long Quan, Tay Ho, Hanoi
Quy mô: Từ 101 - 500 nhân viên