Customer Service Executive

Responsibilities:

- Air shipment:

• Check and provide rate when receive new Air import inquiry from customer/agent
• Check with manager country to mark up rate before sending to customer
• Co-ordinate with logistics import team if shipment is under ex-work or any request relevant with import
• If shipment approved, Input data on system (Bill/ DN/CRJ/...) and work with accoutant for relevant tasks

- Import shipment:

• Receive information from shipper/cnee for sea import shipment and then check with import -partner team about necessary document for processing
• Check with import - partner team about necessary doument for processing
• Follow up closely with import -partner team to for procedure
• If shipment approved, Input data on system (DN/CRJ) and work with accoutant for relevant tasks

- LCL shipment:

• Receive inquiry to check LCL rate from customer and then check with co-loader for LCL rate (cost) then ask manager country to mark up rate to advise customer (Sell rate)
• Co-ordinate with logistics import team if shipment is under ex-work or any request relevant
• If shipment approved, Input data on system (DN/CRJ) and work with accoutant for relevant tasks

- FOB Booking Management:

• Manage daily booking with shippers & agents
• Check spaces/ rate with co-loaders and compare with our rate, then check approval from customer
• Send booking notice to agents and release booking to shippers after agents' approval
• Send ISF information to shipper (HBL/MBL/SCAC CODE...) or submit ISF information to agent if any
• Send loading confirmation/ ATD to agents after vessel departure
• Monitor shipment and update to shipper/agent on the progress or any delays/changes on booking
• Reply/Resolve all relevant requests from shipper regarding booking ( change place of pick up/ drop off cont/ type cont/ delay ETD...)

Job Requirements:

• Graduated from College/University of Economics, Trade, Foreign Trade, Logistics, Import-Export or relevant field
• At least 2 years working experience in Logistics/Freight Forwarder
• Good command of spoken & written English.
• Good teamwork spirit & high sense of responsibility

Benefits:

• Salary: As per experience and qualification
• All benefits as per Labor law
• Professional, dynamic working environment