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Mô tả công việc
1. Service Center Operation:
• Responsible for efficient and professional daily operation of Service Center, both in terms of staff performance and operational systems (Call Center, Immediate SA counters, hotline After sales service & Warehouse)
• Build short-term and long-term plans for Service Center based on Branch sales target, including: staff resource, staff training, functioning procedure improvement, branch decoration, securities, uniforms, music, etc.
• Interface with other departments for best possible co-operation and utilization of resources, e.g Operations Manager for efficient supply of products and upgrading procedures, IT and Marketing for new Catalogue offers running on system, etc.
• Ensure well-functioned administrative procedures in the Department, including correct and timely reporting
2. World-class Service:
• Ensure highest level of customer service in terms of customer satisfaction, staff productivity, waiting time and delivery accuracy
• Review, evaluate and improve service standards to a much higher level that exceeds customer's expectations
• Cooperate with other Departments for pioneer services launching that creates the most comfort for customers
• Staff motivation and support to maximize their performance and pride to be members of professional team
Yêu cầu
• Female, with University degree in business administration, public relations, communications or Sales.
• Communication, sales & marketing skills.
• Project management experience.
• Good leadership skills.
• Highly Organized.
• Multi-tasker & proactive.
• Proficiency in customer care
• Expert interpersonal skills.
• Risk management experience.
• Experience in administration and high-volume office work may be advantageous.
• Strong analytical, organizational, and time management skills.
Quyền lợi
Quarterly bonus: maximum 80% average monthly salary if sales target and sales force are reached
Social insurance is applied and monthly covered 31% by Company (without deduct from staff salary)
1-month annual 13rd salary is applied for staff with 6 months working for Oriflame at least 6 month
Thông tin khác
Ngày Đăng Tuyển
18/07/2022
Cấp Bậc
Trưởng phòng
Ngành Nghề
Dịch vụ khách hàng
, Bán hàng
, Hàng cao cấp
Kỹ Năng
Customer Service Operations, Sales Consulting, Customer Database Management, Customer Service Industry, Marketing
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh
Thông tin chung
- Ngày hết hạn: 17/08/2022
- Thu nhập: Thương lượng
