Customer Service (Nhân Viên Chăm Sóc Khách Hàng)

This role is to provide exceptional service to our tank rental customers, ensuring that their needs are met with the highest level of professionalism and efficiency.
You will act as a key intermediary between our customers and internal teams, taking ownership of your accounts and delivering outstanding support throughout the tank rental process.
Customer Service: Ensure that customers receive an exceptional level of service from the initial inquiry through to after-sales support, addressing any concerns promptly and effectively.
Account Management: Take ownership of assigned customer accounts, acting as a specialist to address their needs and concerns effectively.
Contract Preparation: Prepare tank rental contracts as required, ensuring all terms and conditions are clearly outlined.
Order Processing: Provide daily support to tank rental customers, including:
Monitoring shipments before vessels arrive.
Being in charge of tank rental fee/service fee calculation, oversee billing and payments.
Coordination with Internal Teams: Collaborate with internal teams, including Planning and Warehouse, to ensure customer timelines are met and operations run smoothly.
Inventory Management: Manage and maintain an accurate, timely, and updated inventory of tanks available for rental, ensuring availability aligns with customer needs.
Complaint Handling: Address customer complaints according to the established complaint handling process, ensuring resolution and customer satisfaction.
Feedback and Reporting: Provide up-to-date and accurate feedback on customer requirements and prepare revenue reports and other reports periodically.
Data Management:
Liaise with customers to gather complete information regarding their requests and input data into the system accurately and promptly.
Work closely with the Warehouse team to process customer orders and ensure delivery timelines are adhered to.
Customer Relationship Management: Maintain good customer relationship and active in looking for new sales opportunity for current customer base.
Tank Farm Service Management: Follow activities related to the Company's tank farm service, respond to Supervisor/Manager if there are any unusual activities.
Support Functions: Provide day-to-day support functions for the assigned. Supervisor/Manager, assisting with various administrative tasks as needed.