CUSTOMER SERVICE OFFICER - KOREAN ACCOUNT (TEMPORARY 6 MONTHS)

Công ty cổ phần giao nhận và vận chuyển indo trần

Hết hạn: 17/06/2024

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

RESPONSIBILITY
Duties and responsibilities include, but are not limited to:

Provide quality customer service in accordance to set KPIs and service standards.
Accept bookings & orders placed by customers.
Keep up to date with the latest product, marketing and service information for the delivery of service to customers.
Demonstrate good telephone etiquette when dealing with both internal and external customers.
Understand SOP (standard operating procedure) of Air and Sea document handling.
Listen, probe and question in order to clarify and understand customers' needs.
Follow-up on complex cases to ensure customer satisfaction.
Provide customers feedback for continuous improvements.
Report to Manager every week about status of all clients

REQUIREMENTS

Education

Diploma/degree in any fields.
Knowledge of customer service...

Experience

Experienced in relevant position in 1-2 years.

Required Skills

Good Korean communication is preferable
Customer oriented with good interpersonal and communication skills.
Proficient in Microsoft Office applications.
Highly adaptable to a fast-paced and dynamic environment.
Decisive and able to analyze/resolve complex problems for customers.
Able to work under pressure and handle high volume of work.
Others: Good knowledge of Korean market is preferable.

Thông tin chung

Ngày hết hạn: 17/06/2024
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

ITL Corporation - 1 trong 500 doanh nghiệp lớn nhất cả nước. Đứng thứ 2 trong số 10 Công ty về Logistic lớn nhất Việt Nam. Doanh nghiệp dẫn đầu về chỉ số gắn kết nhân viên năm 2021

ITL Corporation is one of the largest logistics and supply chain companies in Vietnam and one of Vietnam's Top 500 largest Enterprises and Top 50 Trusted Brands. The company is a leading regional solutions provider of Aviation, Integrated Logistics, Warehousing, Freight Management, and Distribution in Indochina. ITL is also a leader in e-commerce and First and last-mile transportation solutions in Vietnam.

With representation of 22+ airlines, management of 200+ flights per week, and a capacity of 150,000 tons of cargo per month, ITL is the largest provider of cargo aviation and GSA services in Vietnam.

In addition, ITL operates more than 100,000 m2 of international standard warehousing space across North, South, and Central Vietnam in addition to an owned fleet of over 180 container prime movers and 250 chassis, centralized in 3 main transport hub centers nationwide with cross-border connectivity across Indochina.

ITL is headquartered in Ho Chi Minh City, has 1,500+ employees, and more than 70 branch offices in Vietnam along with offices in Cambodia, Laos, Myanmar, Singapore, and Thailand.

Quy mô công ty

Từ 101 - 500 nhân viên

Chia sẻ: