Mô tả công việc
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Responsibilities:
• Accepting order inquiries from customers or clients and responding with follow up queries.
• Responding promptly to customer inquiries regarding products and services of the organization.
• perform customer verification
• Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
• Following up with customers to ensure high-level satisfaction and determining future requirements.
• Process forms, applications and requests
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions
Yêu cầu
Job Requirement
• Vietnamese Nationality, Female age from 23 - 30 years old
• Have good experience in customer service in trading field and working with management system (SAP/ERP...) are advantage.
• Have good background in elctronic or automation field is advantage.
• Good command of Chinese is an advantage and computer literacy
• Strong interpersonal and communication skills
• Fast learner and self motivate
• Team-oriented and service minded
• Careful and patient, able to work under pressure.
Job Benefits:
• To be joined insurances as law
• To [protected info] trips domestic and oversea yearly
• To have allowances and bonus yearly up to performance
CV Request: English or Chinese
Quyền lợi
Thưởng
Thu nhập: Lương cơ bản + Phụ cấp + Thưởng
Chăm sóc sức khoẻ
Đóng BHXH, BHYT, BHTN theo quy định của luật lao động
Nghỉ phép có lương
Nghỉ hè theo chương trình của Công ty.
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Thông tin khác
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Support, Electronic, SAP, Trading Platforms, Customer Service
LĨNH VỰC
Bán lẻ/Bán sỉ
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
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Thông tin chung
- Thu nhập: $ 15tr-25tr /tháng
Nơi làm việc
- 06th Floor, 3D Building, No 3 Duy Tan Street, Dich Vong Hau Ward, Cau Giay District, Hanoi City, Vietnam