Customer Service Representative (CSR) - Night Shift

• Education: Bachelor's degree (preferred, not always mandatory) in Business, Logistics, or related field.
• Experience: 1-3 years in customer service, preferably in logistics, freight forwarding, or supply chain.
• Language: Fluent English (spoken & written) - B2/C1 level or equivalent; TOEIC 700+ or similar preferred.
• Shift Availability: Willing and able to work fixed night shift aligned with US time zones.
• Technical Skills: Proficiency in MS Office/Excel; experience with CRM, TMS, or WMS systems is a plus.
• Soft Skills: Strong communication, problem-solving, patience, and multitasking abilities.
• Prior experience supporting a US or international logistics/freight client.
• Familiarity with Incoterms, customs documentation, or freight terminology.
• Experience working in a BPO or shared service environment.
Preferred Qualifications:
• Prior experience supporting a US or international logistics/freight client.
• Familiarity with Incoterms, customs documentation, or freight terminology.
• Experience working in a BPO or shared service environment.
What We Offer:
• Competitive night shift allowance/salary package.
• Health insurance and social insurance per Vietnamese labor law.
• Training on logistics processes and US client-specific tools.
• Career growth opportunities within a global logistics network.
• Transportation support or shuttle service for night shift (if applicable).
Job Information:
• Location: Ho Chi Minh City, Vietnam
• Working Hours: Night Shift, aligned with US business hours
• Expected Schedule: 8:00 PM - 5:00 AM ICT, with flexibility depending on US time zones (EST/PST)
• Employment Type: Full-time
• Industry: Logistics & Supply Chain
• Salary: VND 22,000,000 - 28,000,000/month, depending on experience and qualifications
• Final compensation: To be discussed during the interview based on your experience and capabilities.