CUSTOMER SERVICE REPRESENTATIVE (JAPANESE)

Location: The Flemington Tower, 182 Le Dai Hanh, Ward 15, District 11, HCMC.
1. SCOPE OF WORK
Provide direct hotline counseling; receive calls, emails, and messages (email, chat, voice) from customers.
Address inquiries and resolve customer complaints regarding products and services on the e-commerce platform.
Maintain and update accurate information on the system.
Perform other duties as assigned by supervisors.
2. INCOME & BENEFITS
Total Income: 22,000,000 - 23,200,000 VND/month.
Base Salary: 21,500,000 VND/month.
Allowances: Meal (500,000 VND), Night shift (30% base salary).
KPI Incentive: 900,000 - 1,200,000 VND/month.
Probation: 100% salary during the 2-month probation period.
Full Benefits: Social insurance, 24/7 accident insurance, 14 days of leave/year, and annual health checkups.
Development: Professional training courses and a clear promotion path.
3. WORK SCHEDULE
Shift: Rotated shifts (any 2 days off per week).
Working Hours: Between [protected info] (9 hours/shift including 1 hour break).