Customer Service Specialist (Contractor)Thực phẩm Pepsico Việt Nam
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Thực phẩm - Đồ uống, Công nghệ thực phẩm / Dinh dưỡng, Giao Dịch Khách Hàng, Nghệ thuật - Điện ảnh, Dịch vụ
Lương: Cạnh tranh
Hình thức: Toàn thời gian
Ngày đăng: 28/06/2024
Hạn nộp: 31/07/2024
Mô tả công việc
Mô tả Công việc
1. Order management
Accountable for the life cycle of a customer order, ensure on-time & in-full delivery and accuracy of sales order quantity and pricing.
To provide Sales Team and Customers with information on order and delivery status, stock availability, backorders, customer credit status, and late payment.
Manage and enhance relationships and processes both internally and externally with customers.
Process payment for trade promotion program, tool of trade allocation accurately and on-time.
Implement initiatives to achieve KPI metrics, including Case Fill Rate (CFR) and order processing accuracy.
2. Customer complaints handling
Efficiently and effectively address all customer complaints in accordance with company policies.
3. Reporting
Responsible for daily CFR report and analyze reasons for shortages in customer purchase orders and failed deliveries.
Collaborate with stakeholders to implement actions aimed at improving service levels by enhancing CFR.
Support Sales Team with routine sales reports such as Month-to-Date (MTD) Sales and daily or weekly pending Sales Order reports
4. Team engagement
Proactively share new system/process knowledge and lessons learned from mistakes to enhance the team's overall quality
Assist and support other team members as needed
Accountable for the life cycle of a customer order, ensure on-time & in-full delivery and accuracy of sales order quantity and pricing.
To provide Sales Team and Customers with information on order and delivery status, stock availability, backorders, customer credit status, and late payment.
Manage and enhance relationships and processes both internally and externally with customers.
Process payment for trade promotion program, tool of trade allocation accurately and on-time.
Implement initiatives to achieve KPI metrics, including Case Fill Rate (CFR) and order processing accuracy.
Efficiently and effectively address all customer complaints in accordance with company policies.
Responsible for daily CFR report and analyze reasons for shortages in customer purchase orders and failed deliveries.
Collaborate with stakeholders to implement actions aimed at improving service levels by enhancing CFR.
Support Sales Team with routine sales reports such as Month-to-Date (MTD) Sales and daily or weekly pending Sales Order reports
Proactively share new system/process knowledge and lessons learned from mistakes to enhance the team's overall quality
Assist and support other team members as needed
1. Order management
Accountable for the life cycle of a customer order, ensure on-time & in-full delivery and accuracy of sales order quantity and pricing.
To provide Sales Team and Customers with information on order and delivery status, stock availability, backorders, customer credit status, and late payment.
Manage and enhance relationships and processes both internally and externally with customers.
Process payment for trade promotion program, tool of trade allocation accurately and on-time.
Implement initiatives to achieve KPI metrics, including Case Fill Rate (CFR) and order processing accuracy.
2. Customer complaints handling
Efficiently and effectively address all customer complaints in accordance with company policies.
3. Reporting
Responsible for daily CFR report and analyze reasons for shortages in customer purchase orders and failed deliveries.
Collaborate with stakeholders to implement actions aimed at improving service levels by enhancing CFR.
Support Sales Team with routine sales reports such as Month-to-Date (MTD) Sales and daily or weekly pending Sales Order reports
4. Team engagement
Proactively share new system/process knowledge and lessons learned from mistakes to enhance the team's overall quality
Assist and support other team members as needed
Accountable for the life cycle of a customer order, ensure on-time & in-full delivery and accuracy of sales order quantity and pricing.
To provide Sales Team and Customers with information on order and delivery status, stock availability, backorders, customer credit status, and late payment.
Manage and enhance relationships and processes both internally and externally with customers.
Process payment for trade promotion program, tool of trade allocation accurately and on-time.
Implement initiatives to achieve KPI metrics, including Case Fill Rate (CFR) and order processing accuracy.
Efficiently and effectively address all customer complaints in accordance with company policies.
Responsible for daily CFR report and analyze reasons for shortages in customer purchase orders and failed deliveries.
Collaborate with stakeholders to implement actions aimed at improving service levels by enhancing CFR.
Support Sales Team with routine sales reports such as Month-to-Date (MTD) Sales and daily or weekly pending Sales Order reports
Proactively share new system/process knowledge and lessons learned from mistakes to enhance the team's overall quality
Assist and support other team members as needed
Yêu cầu công việc
Yêu Cầu Công Việc
- Associate-degree or equivalent
- Minimum of 1 year of relevant work experience in Customer Service, Supply Chain, Order Management, or Sales Administration is preferred
- Proficiency in Microsoft Office applications (Word, Excel)
- Experience with ERP software (Oracle, SAP) is advantageous
- Strong customer service and communication skills
- Willingness to work overtime as required
- Associate-degree or equivalent
- Minimum of 1 year of relevant work experience in Customer Service, Supply Chain, Order Management, or Sales Administration is preferred
- Proficiency in Microsoft Office applications (Word, Excel)
- Experience with ERP software (Oracle, SAP) is advantageous
- Strong customer service and communication skills
- Willingness to work overtime as required
Quyền lợi được hưởng
Laptop
Du Lịch
Chế độ thưởng
Đào tạo
Tăng lương
Nghỉ phép năm
Du Lịch
Chế độ thưởng
Đào tạo
Tăng lương
Nghỉ phép năm
Thông tin khác
Bằng cấp:
Cao đẳng
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Cao đẳng
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Nộp hồ sơ liên hệ
Thực phẩm Pepsico Việt Nam
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Vị trí Customer Service Specialist (Contractor) do công ty Thực phẩm Pepsico Việt Nam tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Cạnh tranh, tìm thêm việc làm về Customer Service Specialist (Contractor) hoặc công ty Thực phẩm Pepsico Việt Nam ở các link phía trên
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