Customer Service Specialist

Mô tả công việc
Manage large amounts of incoming messages.
Follow up with clients or customers to check that they're still satisfied with any purchases.
Letting customers know about additional products or services.
Ensure customer satisfaction and provide professional customer support.
Build sustainable relationships and trust with customers through open and interactive communication.
Know our products inside and out so that you can answer questions.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution.
Keeping records of customer interactions, comments, complaints, and file documents.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Prefer to work 10 p.m. to 6 a.m. or 6 a.m to 2 p.m (due to the need to work with clients in the U.S)
Monthly Allowance: 6,000,000 VND + Night shift allowance
Work mode: Onsite
Working time/ days: Nightshift: 10 p.m. to 6 a.m. or 6 a.m to 2 p.m, Monday to Friday, with 2 Saturdays scheduled per month on alternating weeks.
Yêu cầu công việc
Bachelor's degree in Digital Marketing, Design (Digital Media & Design Studies), or a related field.
Strong data or logic analytical skills and problem-solving skills.
Strong project management and organizational skills.
Ability to work independently and as part of a team.
Fluent in English.
Thrives in a fast-paced environment that is both high-growth and start-up in nature.
Self-starter, curious, and motivated.
Thông tin liên hệ
Ms. Chloe (HR Dept)
Office No. 22-103, 11 Doan Van Bo Street, Ward 13, District 4, Ho Chi Minh City, Vietnam
Phone: [protected info]
Email: [protected info]