Customer Service Staff (Chinese Be Advance)

- Handling of customer enquiries and requests professionally to maximize customers' satisfaction.
- Receiving booking information as well as ensure the equipment arrangements for Operation Dept. timely follow-up.
- Creating booking in system, Updating & Sending Booking Acknowledge to customer within timeframe;
- Receiving shipping instruction from customer via COSCO system, doing B/L and submit AMS /ENS
- Checking & amending B/L as customer request regarding cargo weight, commodity, certificate
- Booking & vessel clean-up within timeframe
- Verify/Update Customer Profile in the system
- On duty list after working hour to check export list with ports
- Tactful in dealing with customer concerns, services recovery and special service requirements.
- Improve bottom line results by collecting customer feedback for management review and/or suggesting ways to enhance work efficiency.