Customer Service Staff

• Searching and dealing with the vendors (service providers) such as shipping lines, airlines, trucking companies and customs [protected info]
• Supporting sales team to find the optimal package and buying rates for all the services which the clients demand.
• Supporting to the sales to make the quotations and submit them to customers directly or indirectly.
• End to end follow-up the shipment status and update the needful to the customers and the vendors.
• Inputting the buying costs and the selling rates in the system, as per the sales' information.
• Contacting the oversea agents to figure out the solution as per the customers' request, at the origins for the import shipment and the destination for the export shipment.
• Collecting/ issuing the invoices, debit notes, SOA from/ to the concern parties such as the service providers, agents, [protected info], to complete the receipt and payment processes.
• The internal coordination with all departments and branch offices is also essential, other tasks as the assignment, case by case.