Customer Service Staff

1) Overall Scope
Manage daily operation activities for both Import & Export operations:
2) Description in Detail
• Export job:
− Rate pricing /negotiation with carriers and vendors in term of biding/project
− Handle daily work related to the export operation, from checking the sailing schedule to submitting the bkg until the pre-alert is complete and sent to the destination agent.
− Follow up on the cargo stuffing plan with the customer to ensure timely prevention and handling of possible risks.
− Solving all the matters and problems related to operation jobs
− Ensure to create, file, and update SOPs and internal systems, and make sure accurate progress is made.
− Support and cooperate with the Account Department on collecting credits
− Well-coordinate with all related parties at different locations to ensure appropriate & timely actions.
− Report directly to manager for any irregularity.
• Import job:
− Do tracing shipment from receiving pre alert to empty container returning to port.
− Ensure the shipments depart with the correct documents or the final pre-alert.
− Collaborate with documentation PIC to update cargo progress to the customer
− Solving all the cargo problems related to operation jobs until cargo is released to CNEE
− Fulfill buying/selling rates into the system and complete payment request to the accounting department.
− Issue debit note to the customer and coordinate with the accounting department on the customer's payments.
− Report directly to manager for any irregularity.