Mô tả công việc
Summary
Crystal Code Co., Ltd is a software development company with its namesake approach of three-dimensional thinking upon various stages and levels of application design and development. We maintain in-house products that are in the FinTech space while also having anchor, long-term clients around the world across Asia and Europe in the Blockchain space. We also work with Venture Capitalist firms to invest in and innovate new products and technologies.
Responsibilities
Include the following. Other duties may be assigned.
• Provide timely and complete responses to customer and prospect inquiries originating from web chat platforms and email.
• Provide written proposals for product and service-based solutions to customers.
• Handle customer escalations professionally - de-escalate complaints, coordinate with internal teams, and follow up to ensure resolution.
• Update information on the system.
Yêu cầu
• Minimum 1-2 years of previous customer service experience, preferably in a tech or fintech environment.
• Advanced English proficiency (Typing); able to communicate clearly and professionally with international clients across Asia and Europe.
• Able to handle customer escalations calmly and effectively - de-escalate complaints, coordinate with internal teams, and follow up to ensure resolution.
• Willing to research & learn new technologies.
• Strong problem-solving skills with a collaborative, team-oriented attitude.
• Self-management and time management - able to work independently across rotating shifts.
• Advanced Knowledge of Microsoft Office; familiarity with CRM or helpdesk tools (e.g. Zendesk, Freshdesk) is a plus.
• Flexible to work rotating shift hours, 6 days/week:
• Shift 1: 6 am - 2 pm
• Shift 2: 2 pm - 10 pm
• Shift 3: 10 pm - 6 am
Quyền lợi
Thưởng
13th month bonus.
Chăm sóc sức khoẻ
Premium healthcare insurance.
Nghỉ phép có lương
15 annual leave days per year.
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Thông tin khác
NGÀY ĐĂNG
10/06/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Service Experience, Chăm Sóc Khách Hàng, Customer Care, Customer Care Mindset, Customer Support
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không hiển thị
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Thông tin chung
- Thu nhập: Tới $ 650 /tháng
Nơi làm việc
- 16 Đường số 5, Khu đô thị Him Lam, Phường Tân Hưng, Quận 7, TP. HCM