Customer Service Supervisor - Big Bike

- Participate in the development of customer relationship management, call centers, process and procedures

- Perform the direct phone call/ email/ letter with customer with customers for CS purposes, survey or complaint resolve

- Work with management on customer services initiatives

- Keep staffs from complying with company guidelines particularly related to process and quality of service

- Update or improve CS procedure and make recommendations.

- Prepare knowledge-based documents

- Provide scripts to read and answers customer during phone calls

- Oversee and assess customer service staff activities through regular performance-related feedback

- Training staff in area of customers service

- Elevate risk issues to management supports monitoring

- Investigate & solve customer service complain

- Collect data and prepare report on customers satisfaction, customer complain & inquiries

- Develop and maintain daily, weekly and monthly report to ensure all information is readily accessible

- Actively join customers events to build up and maintain good relationship with biker communities, groups...