Customer Service Supervisor (Bilingual in English & Chinese)

Job overview:

This position will supervise the day-to-day activities of a Customer Service Team.



Key responsibilities:

1. Employee Development and Management:

- Train and provide development opportunities for staff.

- Ensure annual goals are complete and communicated.

- Ensure Global Performance - Management System is up to date and regular feedback is provided to staff members.

- Monitor and evaluate team members, and adjust training where needed.

- Attract, retain and develop high potential talent.

- Positively lead and influence team members to partner together to achieve individual and business goals.



2. CS operation:

- Champion customer needs and follow-up on customer inquiries.

- Provide responsive order management support including order entry, or expediting and shipment information to customers.

- Partner with Inside Sales to achieve sales goals.

- Communicate, implement and interpret customer service policies and procedures.

- Coordinates and supervises the daily activities of the team and responsible for team leadership and tasks such as: attendance/vacation schedule, claims, training coaching and development.