Customer Service Supervisor

Mô tả Công việc
Responsibility
Act as the main contact point for our client.
Coordinate with the Customer Service Operations (CSO) team, ensuring timely support and assistance to clients.
Oversee and track project timelines, deliverables, and milestones.
Update and maintain the knowledge center with relevant information and documentation.
Collect, analyze, and interpret data for reporting purposes.
Prepare and present reports and findings to the client.
Collaborate with internal teams and external partners to resolve issues as quickly as possible.
Ensure seamless coordination across departments to support project goals.
This position will assist to handle the enquiries via the various channels and platforms
Salary & Bonus:
Base salary: competitive salary
13th-month salary
Yearly salary review in March, adhoc in September
Performance bonus
Benefits package:
100% salary and annual leave in probation period
PTO per year: 12 days annual leave + 2.5 days off for women in their period
Participation in social insurance with 100% base salary
Premium healthcare insurance after probation
Career growth opportunities with Career Framework and training programs (leadership, problem solving, critical thinking, project management, etc.)
Internal activities and clubs: Company trip, team building or year-end party, happy Halloween, sports day, football club, badminton club, etc.
Gift for Tet holidays, Women's days, birthday, wedding, child birth, etc.
Professional and diversity working environment.