Customer Service Supervisor (Medical project)
DIGI-TEXX VIETNAM LTD.
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 25/11/2024
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: Cạnh tranh
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Kinh nghiệm: 2 - 3 năm
Mô tả công việc
* Responsibility:
- Act as the main contact point for our client.
- Coordinate with the Customer Service Operations (CSO) team, ensuring timely support and assistance to clients.
- Oversee and track project timelines, deliverables, and milestones.
- Update and maintain the knowledge center with relevant information and documentation.
- Collect, analyze, and interpret data for reporting purposes.
- Prepare and present reports and findings to the client.
- Collaborate with internal teams and external partners to resolve issues as quickly as possible.
- Ensure seamless coordination across departments to support project goals.
* Salary & Bonus:
- Base salary: competitive salary
- 13th-month salary
- Yearly salary review in March, adhoc in September
- Performance bonus
- Act as the main contact point for our client.
- Coordinate with the Customer Service Operations (CSO) team, ensuring timely support and assistance to clients.
- Oversee and track project timelines, deliverables, and milestones.
- Update and maintain the knowledge center with relevant information and documentation.
- Collect, analyze, and interpret data for reporting purposes.
- Prepare and present reports and findings to the client.
- Collaborate with internal teams and external partners to resolve issues as quickly as possible.
- Ensure seamless coordination across departments to support project goals.
* Salary & Bonus:
- Base salary: competitive salary
- 13th-month salary
- Yearly salary review in March, adhoc in September
- Performance bonus
Yêu cầu
Requirements
2-3 years of experience in project coordination or a similar role.
Strong data collection and analysis skills.
Experience in Customer Service or related fields.
Fluency in English (4 skills), as this role will involve regular communication with international clients, particularly in Singapore.
Ability to work in a dynamic and fast-paced environment.
Knowledge of the medical/healthcare field is a strong plus.
2-3 years of experience in project coordination or a similar role.
Strong data collection and analysis skills.
Experience in Customer Service or related fields.
Fluency in English (4 skills), as this role will involve regular communication with international clients, particularly in Singapore.
Ability to work in a dynamic and fast-paced environment.
Knowledge of the medical/healthcare field is a strong plus.
Quyền lợi
Gift for Tet holidays, Women's days, birthday, wedding, child birth, etc.
Participation in social insurance with 100% base salary
Premium healthcare insurance after probation
100% salary and annual leave in probation period
PTO per year: 12 days annual leave + 2.5 days off for women in their period
Internal activities and clubs: Company trip, team building or year-end party, happy Halloween, sports day, football club, badminton club, etc.
Career growth opportunities with Career Framework and training programs (leadership, problem solving, critical thinking, project management, etc.)
Professional and diversity working environment
Participation in social insurance with 100% base salary
Premium healthcare insurance after probation
100% salary and annual leave in probation period
PTO per year: 12 days annual leave + 2.5 days off for women in their period
Internal activities and clubs: Company trip, team building or year-end party, happy Halloween, sports day, football club, badminton club, etc.
Career growth opportunities with Career Framework and training programs (leadership, problem solving, critical thinking, project management, etc.)
Professional and diversity working environment
Thông tin khác
Lầu 2, Tòa nhà Anna, Công viên phần mềm Quang Trung, P. Tân Chánh Hiệp
,
Quận 12
,
Hồ Chí Minh
,
Viet Nam
,
Quận 12
,
Hồ Chí Minh
,
Viet Nam
Thông tin chung
- Thu nhập: Cạnh tranh
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 25/11/2024
Giới thiệu công ty
Xem trang công ty
DIGI-TEXX VIETNAM, 100% Germany invested company, located in Quang Trung Software City, Ho Chi Minh City. DIGI-TEXX is specializing in BPO, digitization, data entry, image processing, invoice processing, layout & design. DIGI-TEXX is a professional, dynamic and competitive working environment such ...
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