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Customer Service Supervisor
CÔNG TY TNHH HONOUR LANE LOGISTICS
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 2 tuần trước
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Mô tả Công việc
Develop and Manage Pricing Strategies:
Develop and implement pricing strategies that align with the company's business objectives.
Analyze market trends and competitors to identify opportunities and challenges in pricing.
Establish pricing policies and procedures to ensure consistency and fairness.
Manage Booking and Transactions:
Oversee the booking process from receiving requests to completing transactions.
Monitor and ensure shipments are booked and transported on time and according to customer requirements.
Handle issues related to bookings and transportation, ensuring customer satisfaction.
Negotiate and Liaise with Suppliers:
Work closely with logistics suppliers (carriers, trucking companies, etc.) to negotiate the best prices and contract terms.
Build and maintain strong relationships with suppliers to ensure effective and sustainable cooperation.
Analysis and Reporting:
Track, analyze, and report on pricing and booking performance on a monthly/quarterly/yearly basis.
Use data and analytics to propose improvements and optimize pricing and booking processes.
Report issues and trends related to pricing and booking to management.
Support and Develop Team:
Lead, train, and develop the pricing and booking team.
Communicate goals, strategies, and work processes to the team, ensuring understanding and proper execution.
Motivate and encourage the team to achieve the company's business goals.
Collaborate with Other Departments:
Coordinate with related departments (Sales, Customer Service, Operations, Documentation etc.) to ensure smooth pricing and booking processes.
Ensure requests and feedback from other departments are handled promptly and effectively.
Ensure Compliance and Service Quality:
Ensure all pricing and booking processes comply with company regulations and legal standards.
Monitor and ensure the quality of services provided to customers meets the highest standards.
Develop and Manage Pricing Strategies:
Develop and implement pricing strategies that align with the company's business objectives.
Analyze market trends and competitors to identify opportunities and challenges in pricing.
Establish pricing policies and procedures to ensure consistency and fairness.
Manage Booking and Transactions:
Oversee the booking process from receiving requests to completing transactions.
Monitor and ensure shipments are booked and transported on time and according to customer requirements.
Handle issues related to bookings and transportation, ensuring customer satisfaction.
Negotiate and Liaise with Suppliers:
Work closely with logistics suppliers (carriers, trucking companies, etc.) to negotiate the best prices and contract terms.
Build and maintain strong relationships with suppliers to ensure effective and sustainable cooperation.
Analysis and Reporting:
Track, analyze, and report on pricing and booking performance on a monthly/quarterly/yearly basis.
Use data and analytics to propose improvements and optimize pricing and booking processes.
Report issues and trends related to pricing and booking to management.
Support and Develop Team:
Lead, train, and develop the pricing and booking team.
Communicate goals, strategies, and work processes to the team, ensuring understanding and proper execution.
Motivate and encourage the team to achieve the company's business goals.
Collaborate with Other Departments:
Coordinate with related departments (Sales, Customer Service, Operations, Documentation etc.) to ensure smooth pricing and booking processes.
Ensure requests and feedback from other departments are handled promptly and effectively.
Ensure Compliance and Service Quality:
Ensure all pricing and booking processes comply with company regulations and legal standards.
Monitor and ensure the quality of services provided to customers meets the highest standards.
Yêu cầu
Yêu Cầu Công Việc
Bachelor's degree in relevant fields such as Economics, Logistics, Business Administration, or equivalent.
Minimum of 3-5 years of experience in pricing and booking, preferably in the logistics industry.
Excellent negotiation, analytical, and project management skills.
Ability to lead and develop a team.
Strong communication and teamwork skills.
Proficiency with tools and software supporting pricing and booking management.
Bachelor's degree in relevant fields such as Economics, Logistics, Business Administration, or equivalent.
Minimum of 3-5 years of experience in pricing and booking, preferably in the logistics industry.
Excellent negotiation, analytical, and project management skills.
Ability to lead and develop a team.
Strong communication and teamwork skills.
Proficiency with tools and software supporting pricing and booking management.
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm
Thông tin khác
Địa điểm làm việc
Hồ Chí Minh
Tòa nhà Ree Tower, Đoàn Văn Bơ, Phường 13, Quận 4, Thành phố Hồ Chí Minh
Hồ Chí Minh
Tòa nhà Ree Tower, Đoàn Văn Bơ, Phường 13, Quận 4, Thành phố Hồ Chí Minh
Thông tin chung
- Ngày hết hạn: 31/01/2025
- Thu nhập: Cạnh tranh
Giới thiệu công ty
Xem trang công ty
Honour Lane Shipping (HLS) was established since 1997, Now HLS extends to 38 owned offices, with more than 1000 staffs. With freight volume exceeding 400,000 TEUS, we has diversified our service portfolio and coverage, from 1 KG courier delivery to a plant relocation project, we streamline the freight solutions for customers. Our performance-driven mentality makes us to take extra steps on services for our customers, our track record and market reputation proven HLS as an industry leader.
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