Customer Service

DELFORTGROUP/ WATTENS VIETNAM CO., LTD

Địa điểm làm việc: Bình Dương

Hết hạn: 19/06/2025

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

b2b

Mô tả công việc

- Follow up sales and sample orders, monitor orders in progress, shipments, payments and receivables.
- Coordinate between customers and other teams within the company.
- Work with production team for planning, contact with IMEX team for shipment details, loading schedules, shipping documents, and freight costing.
- Check labels (if needed) from converting team.
- Work with warehouse about shipments or stock.
- Work with Admin for sending samples/ shipping documents.
- Work with the banks for shipments with L/C: check L/C status, shipping documents and submission.
- Issue certificates required by L/C.
- Contact with accounting team for issues related to invoicing, payment, bill of exchange, commission for agents.
- Prepare quotations, sales contracts, shipping documents, official letters for external and get approval from sales manager.
- Input orders/ data into SAP system and issue OCs to get approval from sales manager before releasing.
- Keep updating monitoring lists or customer master data.
- Properly deal with problems.
- Create credit notes for quarter commission to agents as well as monthly submit commission forecasts for accrual.
- Prepare agency commitments.
- Perform office works.
- Assist sales manager for preparation of ISO 9001 & 14001 audits as needed.
- Perform research market for diversified products if needed.
- Assist sales manager in seminars or exhibitions.
- Visit customers in a regular basis.

Yêu cầu

* Background:
- Undergraduate degree.
- Major in business or foreign trade.
- Competent to Microsoft office (Word, Excel, PPT, Access), Microsoft Outlook, Internet Explorer.
- Fluent in English is a must. Chinese is a plus.
* Experience:
- At least 2-year working experience in multinational companies as a Merchandiser, Account Holder or Customer Service.
- Understanding international and B2B business.
- Being familiar with SAP system is preferable.
* Other Requirements:
- Honest, teamwork, open-minded, willing to learn, high responsible and enthusiastic.
- Flexible, self-motivated and well-organized.
- Good at negotiation, communication and interpersonal skills.
- Able to work under pressure.
- Good health.

Quyền lợi

Thưởng
13th salary and extra bonus based on business result. Working from Mon to Fri
Chăm sóc sức khoẻ
Health, Social, Unemployment insurance as law. Healthcare and accident insurance of Aon
Khác
Shuttle bus from HCM to BD. Annual company trip

Thông tin khác

NGÀY ĐĂNG
19/05/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Service, Merchandising, B2B, SAP system, Order Management
LĨNH VỰC
Sản xuất
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không hiển thị
Xem thêm