Customer Service

- Follow up sales and sample orders, monitor orders in progress, shipments, payments and receivables.
- Coordinate between customers and other teams within the company.
- Work with production team for planning, contact with IMEX team for shipment details, loading schedules, shipping documents, and freight costing.
- Check labels (if needed) from converting team.
- Work with warehouse about shipments or stock.
- Work with Admin for sending samples/ shipping documents.
- Work with the banks for shipments with L/C: check L/C status, shipping documents and submission.
- Issue certificates required by L/C.
- Contact with accounting team for issues related to invoicing, payment, bill of exchange, commission for agents.
- Prepare quotations, sales contracts, shipping documents, official letters for external and get approval from sales manager.
- Input orders/ data into SAP system and issue OCs to get approval from sales manager before releasing.
- Keep updating monitoring lists or customer master data.
- Properly deal with problems.
- Create credit notes for quarter commission to agents as well as monthly submit commission forecasts for accrual.
- Prepare agency commitments.
- Perform office works.
- Assist sales manager for preparation of ISO 9001 & 14001 audits as needed.
- Perform research market for diversified products if needed.
- Assist sales manager in seminars or exhibitions.
- Visit customers in a regular basis.