Customer Services Manager (Logistics Field)

JOB OBJECTIVE
Direct and optimize customer service, pricing, and booking for global freight operations; ensure service excellence, regulatory compliance, and cost efficiency; build strategic partnerships with customers, carriers, and overseas agents to drive sustainable growth.
KEY RESPONSIBILITIES
• Develop and Manage Pricing Strategies:
- Develop and implement pricing strategies that align with the company's business objectives.
- Analyze market trends and competitors to identify opportunities and challenges in pricing.
- Establish pricing policies and procedures to ensure consistency and fairness.
• Manage Booking and Transactions:
- Oversee the booking process from receiving requests to completing transactions.
- Monitor and ensure shipments are booked and transported on time and according to customer requirements.
- Handle issues related to bookings and transportation, ensuring customer satisfaction.
• Negotiate and Liaise with Suppliers:
- Work closely with logistics suppliers (carriers, trucking companies, etc.) to negotiate the best prices and contract terms.
- Build and maintain strong relationships with suppliers to ensure effective and sustainable cooperation.
• Analysis and Reporting:
- Track, analyze, and report on pricing and booking performance on a monthly/quarterly/yearly basis.
- Use data and analytics to propose improvements and optimize pricing and booking processes.
- Report issues and trends related to pricing and booking to management.
• Support and Develop Team:
- Lead, train, and develop the pricing and booking team.
- Communicate goals, strategies, and work processes to the team, ensuring understanding and proper execution.
- Motivate and encourage the team to achieve the company's business goals.
• Collaborate with Other Departments:
- Coordinate with related departments (Sales, Customer Service, Operations, Documentation etc.) to ensure smooth pricing and booking processes.
- Ensure requests and feedback from other departments are handled promptly and effectively.
• Ensure Compliance and Service Quality:
- Ensure all pricing and booking processes comply with company regulations and legal standards.
- Monitor and ensure the quality of services provided to customers meets the highest standards.