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Mô tả công việc
I. Department: Customer Services
Position: Customer Services Manager
Quantity: 01
Reporting line: General Director
II. Job Description:
- Manage technical support team regarding to Consultant / Repair / Warranty / Quality Control and supplying genuine parts and requirement from all sources which including but not limited to nationwide service centers, call center, interdepartmental, dealer
- Support team members to establish, promote and maintain effective customer services
- Improve call center / customer database / managing customer inquiries / complaints in professional / efficiency and timely to ensure customer satisfaction in professional manner
- Work with related counterparties in setting up for the related KPIs and its targets. Drive the team to ensure all KPIs are achieved.
- Determine / organize trainings for authorized services center, and also musical instruments or audio equipment technicians.
- Deploy On-site support / directly involving in repairing if in urgent or special cases.
- Deploy customer survey / receive customer feedback and escalate and collaborate with internal departments to improve customer satisfaction. Propose Annual Action Plans and deploy strategies focused towards that mission
- Manage inventory spare parts and control stock balance.
- Collaborate with internal department to customize and optimize the processes (Warranty policy / replacement / repair...) based on the company standard policy and process to ensure full support for business strategy.
- Analyze statistics and compile accurate reports: Monthly report / Parts Inventory / Service Quality / Product Quality reports
- Recruit, motivate and develop team members to achieve company objectives and build an environment where they can excel through encouragement and empowerment.
- Other tasks assigned by GM/GD
Yêu cầu
Education and Experience:
- BA degree, preferably in Electronic/ Technical Field
- Experience with at least 5 years working at the management level, especially in Customer Services
Specialized Knowledge/Skills:
- Teamwork: work closely with team members and other departments
- To be proactive on problem solving and decision making
- Be responsible and able to deal with high pressure situation
- Good time- management skill. Sense of urgency, able to prioritize
Competencies and Skills Required
- Customer-focused with effective customer-handling skills
- Self - motivated, dedicated and integrity
- Able to work independently
- Excellent communication, persuasive and influencing skills
- Able to demonstrate a professional manner at all times
- English and computer skills proficiency
III. Benefit:
- Minimum 12 annual leaves + 6 company holidays leave per year
- Performance appraisal every year
- 13th-month salary and annual bonus
- Telephone allowance
- Product selling price for employee
- Using for free the products for the employee's wedding
- Company trip
IV. Salary:
Negotiable
** Working Location: 15 Floor, Nam A Tower. 201-203 Cach Mang Thang Tam, Ward 4, District 3, Ho Chi Minh City.
Quyền lợi
13th-month salary and annual bonus; Performance appraisal every year
Minimum 12 annual leaves + 6 company holidays leave per year
Telephone allowance
Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: Thỏa thuận
