Customer Services Specialist (LPG Product)

Our Company reflects the diversity of our employees. At TotalEnergies, the wide variety of talents drives our competitiveness, our ability to innovate, and our attractiveness. Therefore, we welcome differences in age, disability, gender reassignment, pregnancy/maternity, race, religion, beliefs, sex, sexual orientation, and family/parental status. We believe Diversity makes us better.
*Key Activities:
Main Tasks:
- Calculate the price on the last and first day of each month
- Bulk Admin (Contract, Annex, CMF, Announcement). Coordinate with Sales and Legal teams to draft the Contract and Annex for Bulk North, Central, and South Customers
- Communicate with customers or the person in charge via phone call, text message (Zalo, SMS), or email to receive orders and confirm the schedule and arrival time for delivery.
- Create Sale Order number on SAP system (request block if the orders are block due to overdue, exceed CL in order to unblock the order for logistics processing invoices)
- Send the Sale Order to Logistics team to delivery to customer. Combine with logistics to arrange truck to transport for customers.
- Working with sales, logistics team for processing, scheduling, delivering
- Urgent/emergency problem solving. For Customer needs orders urgent but late request.
- Close the created sales order after issue invoice
- Working with customer for tracking payment, overdue and payment promise after unblocking order.
- Problem solving (block/unblock orders, complaining, logistic alignment...)
- Remind customer to take order if they forget order and help them find solution if they use up gaz and need to get gaz for producing/distribution.
- Discount deduction exactly and legally on sales order (SAP)
- Gas return deduction exactly and legally on sales order (SAP)
- Working with AR for booking deferred payment and specific cases.
- Following up promotion program launched by Sales and Marketing.
- Weekly update payment status of overdue.
- Monthly report (late order, late delivery)
- Backup work when the group with staff on leave. And work in Saturday, Sunday, Holiday.
HSSE Tasks:
- Participate in fire drills and be familiar with evacuation routes and assembly points.
- Ensure proper housekeeping by keeping walkways and emergency exits clear of obstructions.
- Report and document any workplace hazards, near-misses, or incidents to the appropriate personnel or HSE coordinator.
- Attend basic first aid training if requested by the Company.
- Safely store and use electrical equipment and promptly report any faulty or damaged devices.
- Stay informed about emergency contacts and procedures for medical or safety incidents within the office.
Fulfill other tasks and/or assignments requested by the line managers whom the employee directly/indirectly reports to, and/or tasks requested by the Board of Management.