CUSTOMER SUCCESS SPECIALIST (PROJECT COORDINATOR)

WHO WE ARE
SEADEV is a product company that delivers effective, affordable sales and digital marketing solutions to our clients. We measure our success not only in terms of profit, but also in terms of global spiritual impact. As a company, we seek to care for our team members and bring transformation to lives in our community. Over the next 10 years we are laser focused on achieving our targets of growing our business 10-fold, supporting over 500 jobs in 10 developing markets, while positively transforming the communities we work within by giving financially and volunteering our time.
JOB OVERVIEW
The Project Coordinator will join the ShedPro ([protected info]) team and report directly to the Project Manager/Product Director. ShedPro has been a major focus for Seadev over the past fours years, with a mission to develop cutting-edge sales and lead generation products catered specifically to shed builders, manufacturers, and dealers in the North American market.
As the Project Coordinator, you will play a vital role in ensuring seamless communication and collaboration between the product development team, the US-based Account Manager, and our valued ShedPro clients. Your primary responsibility will be to understand the clients' business models thoroughly, gain in-depth knowledge of all ShedPro features, and utilize this understanding to set up, maintain, and expand client accounts successfully.
WHAT WILL YOU DO?

Account Setup and Maintenance:

• Collaborate with the US-based Account Manager to complete the setup and onboarding process for new ShedPro clients, ensuring a seamless transition to our platform.
• Monitor client accounts, track performance metrics, and identify areas for improvement to enhance client satisfaction and account growth.
• Address and resolve any technical or operational issues/requests raised by clients, escalating critical matters to the appropriate teams as needed.

Client Relationship Management:

• Serve as the main point of contact for ShedPro clients during the maintenance phase and establish strong professional relationships with them.
• Understand clients' business models, needs, and objectives to tailor ShedPro solutions that align with their requirements.
• Regularly communicate with clients to address inquiries, provide updates, and gather feedback to enhance the client experience.

Collaboration and Coordination:

• Collaborate with the US-based Account Manager to devise effective strategies and plans for client onboarding process as well as account growth and retention.
• Liaise with the product development team to stay up-to-date with ShedPro's latest features, enhancements, and updates.
• Facilitate smooth communication between the product development team and the Account Manager to ensure timely project delivery and issue resolution.

Product Knowledge and Training:

• Develop an in-depth understanding of ShedPro's features, functionalities, and applications.
• Provide training and guidance to clients on ShedPro's usage and best practices to maximize their benefits from the product.

Reporting and Documentation:

• Prepare regular reports on client account performance, milestones, and potential growth opportunities.
• Maintain accurate documentation of client interactions, requirements, and project updates.

CAREER PATH:
1. Junior Project Coordinator > Middle Project Coordinator > Senior Project Coordinator > Service Delivery Manager > Head of Service Delivery
2. Junior/Middle/Senior Project Coordinator > Project Manager > Project Manager Team Lead > Product Manager
3. Junior/Middle/Senior Project Coordinator > Account Manager > Senior Account Manager (US or VN) > Customer Success Manager (Based on US)
WHAT DO YOU NEED?

Native speaker of Vietnamese, fluent in English (writing, speaking, listening, reading)

Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

Proven experience as a Project Manager, Project Coordinator, Account Coordinator, or similar role, preferably in the software/technology industry.

Proficiency in using customer relationship management (CRM) software

Friendly, personable, goals-driven, and customer-focused

Excellent communication and interpersonal skills to effectively engage with clients and cross-functional teams.

Strong problem-solving abilities and attention to detail.

How to Apply:
Please email your CV or refer someone you know to: link
Location:
Danang, Vietnam.

Learn more about our benefits
1. Financial wellbeing

Competitive Market Salary.

13 Month Salary.

Work anniversary bonus.

Potential Referral bonus and commission for bringing new project.

Annual assessments to ensure fair and equal pay based on performance results.

1/6
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2. Health and wellness

Private Health Insurance.

Annual Health Checkup.

Healthy Food & Snacks: Free daily snacks and Friday lunch.

Sport activities: Badminton & football clubs.

2/6
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3. Time off

20 Days off Allowance.

11-13 Annual Holiday Days

Summer Time Hours - Haft Friday off in 03 months of summer.

Company Retreat (All Family Members Included).

Team Building Events & Holiday: Company Retreat, Family Day, Thanksgiving, Christmas, Year-end party.

3/6
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4. Family Care

Private Health Insurance for One Dependent or Parent.

Parental Leave.

Seadever's Children Birthday Gifts.

Wedding Anniversary Dinner.

New Baby Celebration Event.

4/6
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5. Personal and Community Development

Learning & Development: Weekly training & inspirational talks at our Social Forum.

Access to English or relevant education advancement reimbursement.

We are committed to giving back to our Community Improve Lives Projects. We Give 1% of revenue or 10% of profits whichever is higher.

5/6
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6. Seadev Extras

Inspiring Space to work.

Birthday Gift.

Work Anniversary Gift.

Tet Gift.

Many Events and Holidays.

6/6
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