Customer Support (English Speaking)

Công Ty TNHH DiCentral Việt Nam

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 14/10/2023

Chi tiết công việc
Giới thiệu công ty

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tiếng anh english

Mô tả công việc

We value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more!
This role is an onsite opportunity.
As a Customer Support you will:
• Answer support phone lines and emails
• Resolve technical issue/errors related to company's web services.
• Train customers to use their web account.
• Work with EDI mapping in upgrading EDI maps.
• Track support inquires through the support CRM ensuring the customer issue is resolved.
• Follow-up on unacknowledged transactions
• Set-up and maintain EDI trading partner relationships as needed.
• Any other duties as assigned by supervisor.

Yêu cầu

• Strong communication skills both written and verbal English; Ability to communicate thoughts and information clearly and concisely.
• Must be customer-service oriented; Actively look for ways to help people.
• Active Listener be able to give full attention to what is being said, take time to understand the points being made, ask questions as appropriate and not interrupt at inappropriate times.
• Must have a strong attention to detail; Careful about detail and thorough in completing work tasks.
• Efficient able to handle and resolve client issues quickly and accurately.
• Ability to work in a dynamic and fast-paced environment.
• Working Time: 40 hours/Week. Working at least 03 days/week at the nightshift (9:00 PM - 6AM) and 2 days in flexible shifts.
• Willingly to work at weekends

Quyền lợi

Bonus, 13th month Salary
Health Care & Accident Insurance For Employee and Relative
12 annual leave days and 2 personal leave days

Thông tin khác

Ngày Đăng Tuyển
14/09/2023
Cấp Bậc
Mới Tốt Nghiệp
Ngành Nghề
Dịch vụ khách hàng, IT - Phần mềm, Biên phiên dịch
Lĩnh vực
Phần Mềm CNTT/Dịch vụ Phần mềm
Kỹ Năng
English, Customer Service Management, Customer Support, Communication, Call Management
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh

Thông tin chung

Ngày hết hạn: 14/10/2023
Thu nhập: $300 - $500

Giới thiệu công ty Xem trang công ty

DiCentral is a leading global professional service company that helps organizations improve their performances through offering and consulting the right business management solution, enabling our clients' employees to work enthusiastically and efficiently. DiCentral has helped enterprises enhance their business value and competitive edges in the domestic and international environment.

DICentral Corporation is an exciting, growth-oriented technology company dedicated to providing exceptional service and the most reliable and affordable business-to-business e-commerce solutions to customers in the US and world-wide. Employees at DIcentral are rewarded with competitive benefits and salaries. Our team members enjoy the opportunity to work in a high-energy, fast-paced, collaborative environment with a company that is experiencing significant growth in a rapidly emerging industry

Quy mô công ty

Từ 101 - 500 nhân viên

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