Customer Support Executive/ chăm sóc khách hàngPixelz Company Limited
Nơi làm việc: Hà Nội
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Hành chính - Văn phòng, Giao Dịch Khách Hàng, Bộ Phận Hỗ trợ, Biên dịch/Phiên dịch/ Ngoại ngữ, Dịch vụ
Lương: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 04/06/2024
Hạn nộp: 04/07/2024
Mô tả công việc
THE ROLE
As a Customer Support Executive, you have the incredible opportunity to create an unparalleled experience for our customers, setting Pixelz apart from our competitors. We firmly believe that every customer deserves superior support at every touchpoint, and as a member of our Global Customer Support Team, you will help us deliver just that to thousands of global brands.
Your role as the voice, eyes, and ears of Pixelz requires exceptional communication skills, a deep understanding of our brand and values, and an unwavering commitment to providing outstanding customer service. Your passion for excellence will drive you to exceed customer expectations, ensuring that they receive exactly what they need, when they need it, and always in line with our esteemed Pixelz standards.
JOB RESPONSIBILITIES
1. Daily Operations: Provide timely resolution of customer inquiries and issues; collaborate with teams to meet SLAs and ensure positive customer experience.
2. Account Management: Proactively identify and address potential customer issues; conduct in-depth investigations and align with sales for up-selling and cross-selling opportunities.
3. Side Tasks/Projects: Participate in initiatives to improve customer experience and operational efficiency; collaborate with teams to implement new processes.
4. Communication and Collaboration: Foster effective communication with customers and internal teams; act as a liaison between customer support and other departments.
5. Continuous Improvement: Evaluate and suggest improvements to support processes; stay updated on industry trends and implement best practices.
6. Documentation: Maintain thorough documentation of interactions and activities; create and update internal process documentation and FAQ.
7. Training and Development: Participate in training programs, share expertise with team members, and contribute to a collaborative work environment.
As a Customer Support Executive, you have the incredible opportunity to create an unparalleled experience for our customers, setting Pixelz apart from our competitors. We firmly believe that every customer deserves superior support at every touchpoint, and as a member of our Global Customer Support Team, you will help us deliver just that to thousands of global brands.
Your role as the voice, eyes, and ears of Pixelz requires exceptional communication skills, a deep understanding of our brand and values, and an unwavering commitment to providing outstanding customer service. Your passion for excellence will drive you to exceed customer expectations, ensuring that they receive exactly what they need, when they need it, and always in line with our esteemed Pixelz standards.
JOB RESPONSIBILITIES
1. Daily Operations: Provide timely resolution of customer inquiries and issues; collaborate with teams to meet SLAs and ensure positive customer experience.
2. Account Management: Proactively identify and address potential customer issues; conduct in-depth investigations and align with sales for up-selling and cross-selling opportunities.
3. Side Tasks/Projects: Participate in initiatives to improve customer experience and operational efficiency; collaborate with teams to implement new processes.
4. Communication and Collaboration: Foster effective communication with customers and internal teams; act as a liaison between customer support and other departments.
5. Continuous Improvement: Evaluate and suggest improvements to support processes; stay updated on industry trends and implement best practices.
6. Documentation: Maintain thorough documentation of interactions and activities; create and update internal process documentation and FAQ.
7. Training and Development: Participate in training programs, share expertise with team members, and contribute to a collaborative work environment.
Yêu cầu công việc
2+ years of experience in customer service
Fluent English speaker. Additional languages will be a plus
Experience with web-based customer support applications (Zendesk, Planhat, etc)
General knowledge of Photoshop and photography is highly appreciated
Experience within SaaS companies is preferred
Strong writing skills and a keen eye for detail
Strong empathy for customers and a 'customer first' mindset
Dependable and punctual, with strong time management and prioritizing skills
Team player with an upbeat personality
Can work rotating in 3 shifts (morning, afternoon, and night)
Fluent English speaker. Additional languages will be a plus
Experience with web-based customer support applications (Zendesk, Planhat, etc)
General knowledge of Photoshop and photography is highly appreciated
Experience within SaaS companies is preferred
Strong writing skills and a keen eye for detail
Strong empathy for customers and a 'customer first' mindset
Dependable and punctual, with strong time management and prioritizing skills
Team player with an upbeat personality
Can work rotating in 3 shifts (morning, afternoon, and night)
Quyền lợi được hưởng
Flat, transparent, and industry-leading organization
An international working environment in a dynamic and vibrant team
Inspiring workspace in a skyscraper building in Hanoi
The tools and equipment you need to successfully perform your daily tasks
Personal and professional development prospects
6-months maternity leave and two weeks fully paid off for parental leave
Up to 15 days of annual leave per year
Team fun activities and summer trip allowance.
An international working environment in a dynamic and vibrant team
Inspiring workspace in a skyscraper building in Hanoi
The tools and equipment you need to successfully perform your daily tasks
Personal and professional development prospects
6-months maternity leave and two weeks fully paid off for parental leave
Up to 15 days of annual leave per year
Team fun activities and summer trip allowance.
Nộp hồ sơ liên hệ
Pixelz Company Limited
Giới thiệu công ty
Pixelz Company Limited việc làm
15th Floor, Detech II Building, Cau Giay, Hanoi
Quy mô: Từ 101 - 500 nhân viên
Việc làm tương tự
Nhân viên chăm sóc khách hàng/resale (Không yêu cầu kinh nghiệm, thử việc 1 tháng)
Công Ty Cổ Phần Onegroup
10 triệu - 20 triệu VNĐ
Hà Nội
03/07/2024
[HN - Nam Từ Liêm] Chuyên viên Chăm sóc Khách hàng
CÔNG TY CỔ PHẦN JOBOKO TOÀN CẦU
8 triệu - 9 triệu VNĐ
Hà Nội
24/07/2024
[AEON Mall Long Biên] - Nữ - Nhân viên dịch vụ khách hàng Không yêu cầu kinh nghiệm
Công ty TNHH Aeon Delight Việt Nam
Thoả thuận
Hà Nội
19/07/2024
[Fresher] Chuyên viên quan hệ khách hàng Ngân Hàng Quốc Tế Singapore Không yêu cầu kinh nghiệm
CÔNG TY CỔ PHẦN BELLSYSTEM24 VIETNAM (BELL24VN Inc.)
Thu nhập trung bình từ 7 triệu - 15 triệu VNĐ
Hà Nội
19/07/2024
Customer Service (Chăm Sóc Khách Hàng)
Công ty TNHH Animal Doctors International Việt Nam
Thỏa thuận
Hà Nội
21/07/2024
Tuyển nhân viên chăm sóc khách hàng
Công Ty Cổ Phần Phát Triển Công Nghệ Ô Tô I.Tech
7 đến 10 triệu VND +++
Hà Nội
19/07/2024
Vị trí Customer Support Executive/ chăm sóc khách hàng do công ty Pixelz Company Limited tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về Customer Support Executive/ Chăm Sóc Khách Hàng hoặc công ty Pixelz Company Limited ở các link phía trên
Giới thiệu công ty
Pixelz Company Limited việc làm
15th Floor, Detech II Building, Cau Giay, Hanoi
Quy mô: Từ 101 - 500 nhân viên