Customer Support Executive
Công ty TNHH Giải Pháp Linh Hoạt Xipat
Địa điểm làm việc: Hà Nội
Hết hạn: 12/01/2025
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: Thoả thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
Based on the team guidance, communicate with customers via phone, email, chat, or in person.
Provide onboarding help, answer questions about features, and transfer customer issues to the development team if you can't solve them.
Suggest information about other products and services to customers to satisfy customer's needs to drive business growth.
Build deep relationships with customers to enable them to be loyal customers.
Collect customer information and communicate with them to get their feedback/ insights into current/ future products or services then collaborate with the product team to make them go live.
Work together with the team to achieve the team & company's goals.
Provide onboarding help, answer questions about features, and transfer customer issues to the development team if you can't solve them.
Suggest information about other products and services to customers to satisfy customer's needs to drive business growth.
Build deep relationships with customers to enable them to be loyal customers.
Collect customer information and communicate with them to get their feedback/ insights into current/ future products or services then collaborate with the product team to make them go live.
Work together with the team to achieve the team & company's goals.
Yêu cầu
Be proficient in both written and verbal English.
Have a reliable computer to enable efficient remote work from home.
Be willing to learn about e-commerce, technical aspects of our app and E-commerce platforms.
Adapt easily to new ways of doing things, and thrive on change and ambiguity.
Respect the differences of others, including cultural and language differences, and will adapt their style and approach to match the needs of different individuals and teams.
Work constructively under stress and pressure.
Have experience in the customer service field.
Have a reliable computer to enable efficient remote work from home.
Be willing to learn about e-commerce, technical aspects of our app and E-commerce platforms.
Adapt easily to new ways of doing things, and thrive on change and ambiguity.
Respect the differences of others, including cultural and language differences, and will adapt their style and approach to match the needs of different individuals and teams.
Work constructively under stress and pressure.
Have experience in the customer service field.
Quyền lợi
Competitive salary (negotiable based on experience).
Night shift allowance: 30% of the salary for working during night hours (10 PM - 6 AM).
Work-from-home equipment allowance: 300,000 VND per month, prorated by the number of remote working days.
Work with thousands of e-commerce merchants around the world. Gain huge knowledge about the e-commerce industry.
Performance bonus, 13th- month salary, public holidays bonus (30/4, 1/5, 2/9,1/1); bonus for Excellent Employee and Excellent Team.
Comprehensive insurance package including social, health, unemployment, and Bao Viet care insurance.
Work performance review 2 times/ year (in May and November).
13 - 18 days full paid leave/year.
Engaging activities and celebrations: Annual company trip,YEP, quarterly team building, sports clubs, and special occasions along with other company-provided benefits.
Nice working space with young, dynamic & friendly colleagues and free coffee, tea, and drinks.
Night shift allowance: 30% of the salary for working during night hours (10 PM - 6 AM).
Work-from-home equipment allowance: 300,000 VND per month, prorated by the number of remote working days.
Work with thousands of e-commerce merchants around the world. Gain huge knowledge about the e-commerce industry.
Performance bonus, 13th- month salary, public holidays bonus (30/4, 1/5, 2/9,1/1); bonus for Excellent Employee and Excellent Team.
Comprehensive insurance package including social, health, unemployment, and Bao Viet care insurance.
Work performance review 2 times/ year (in May and November).
13 - 18 days full paid leave/year.
Engaging activities and celebrations: Annual company trip,YEP, quarterly team building, sports clubs, and special occasions along with other company-provided benefits.
Nice working space with young, dynamic & friendly colleagues and free coffee, tea, and drinks.
Thông tin khác
Địa điểm làm việc
- Hà Nội: Tầng 8 Tòa nhà Hoa Cương, số 18 ngõ 11 Thái Hà, Trung Liệt, Đống Đa
Thời gian làm việc
Thứ 2 - Chủ nhật (từ 00:00 đến 00:00)
8 working hours/day.
Flexible shift schedule from Monday to Sunday, with 2 guaranteed days off per week (not fixed to standard office hours).
- Hà Nội: Tầng 8 Tòa nhà Hoa Cương, số 18 ngõ 11 Thái Hà, Trung Liệt, Đống Đa
Thời gian làm việc
Thứ 2 - Chủ nhật (từ 00:00 đến 00:00)
8 working hours/day.
Flexible shift schedule from Monday to Sunday, with 2 guaranteed days off per week (not fixed to standard office hours).
Thông tin chung
- Thu nhập: Thoả thuận
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 12/01/2025
Giới thiệu công ty
Xem trang công ty
Công ty Xipat Flexible Solutions được thành lập tư năm 2008, với sứ mệnh sử dụng các giải pháp công nghệ để tạo nên cuộc sống tốt hơn. Công ty có 2 sản phẩm là Game Zoka và Omegatheme trong đó sản phẩm chính là omegatheme - cung cấp các app hỗ trợ người bán trên các sàn thương mại điện tử Shopify, WooCommerce, BigCommerce giúp tăng doanh số bán hàng, chạy quảng cáo, hỗ trợ người dùng cuối....
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