CUSTOMER SUPPORT POD

Job Description:
Respond to customer queries and complaints across multiple channels, including email, chat, tickets, and social media.
Enhance customer satisfaction and build loyalty by providing timely solutions and valuable suggestions.
Monitor and track order statuses to promptly address product, delivery, and after-sales service issues.
Ensure adherence to customer support standards and policies.
Collaborate with suppliers to resolve product-related issues.
Handle administrative tasks related to customer support.
Other duties as assigned by the manager.
Full-time working hours: Monday - Friday, 8:00-11:30, 13:30-17:30 (with a lunch break from 11:30-13:30).
Job Benefits:
Competitive salary ranges from 6,500,000 to 9,000,000 VND, depending on performance and experience.
Opportunity to work on diverse projects, continually update knowledge and improve professional and personal skills.
Bonus based on business performance.
Lunch allowance is provided in addition to salary, along with monthly awards for outstanding employees.
Annual salary review and increase based on performance.
Company-sponsored travel 1-2 times per year.
Full social insurance (SI), health insurance (HI), and unemployment insurance (UI) as per legal regulations.
Sports clubs: volleyball, pickleball, swimming, football, badminton, and more.
Fully equipped pantry with a coffee machine, microwave, and other amenities.
Long-term employment opportunity with career growth based on performance and business needs.