Customer Technical Support

Công ty TNHH ITECHWX

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 09/04/2024

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

Mô tả công việc

Main Responsibilities
1. Technical services & Responsiveness
· Drive the communication with the customer to deliver desired solutions in response to customers' concerns.
· Effective Communication & Collaboration
· Identify the right resource to collaborate with to work toward the final solutions.
· Collaborate with cross-group peers both proactively and reactively.
2. Operational Precision
· Use appropriate documentation and utilization and / or labor tracking methods to account for time.
· Manage and prioritize your workload while keeping team members and management appropriately informed.
· Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors, maintaining technical skills through completion of ongoing readiness and new Azure technology training.
3. Training & Readiness
· Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
· Implement your development plan, actively seek development opportunities, and complete all scheduled training.
· Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans.
· Make effective technical presentations, both internal and external.

Yêu cầu

Qualifications:
· Bachelor's degree in computer science, Electronic Engineering or equivalent experience.
· Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit.
· Must have strong verbal and written English skills.
· A minimum of 1-3-year IT experience and demonstrate aptitude for providing superior customer service in politically charged environment.
· Strong analytical logic thinking.
· Knowledge of one or two of the following domains: Network, Cyber security Collection products. Familiarity with OS Internals concepts (Windows, Linux, etc.), Storage, Active Directory and Security Understanding of Virtualization concepts and virtual system administration, in-depth knowledge of VMware/Hyper-V as a plus.
· Knowledge of Microsoft Azure Platform services (as a plus) Microsoft Azure architecture and its components (Fabric, Compute, Storage, etc.) Azure Platform development and deployment concepts

Quyền lợi

- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company's performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.

Thông tin chung

Ngày hết hạn: 09/04/2024
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

Overview about iTechWX Vietnam
iTechWX Vietnam
Wicresoft is a global Chinese digital transformation service provider. It was established in 2002 as a joint-venture between Microsoft and the Shanghai Municipal Government, and is the number one joint venture company in China that Microsoft has...

Quy mô công ty

Từ 10 - 25 nhân viên

Chia sẻ: