Digital Platform Manager

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.
Job Summary:
The Digital Platform Manager will oversee the management and optimization of our digital platforms. This role is responsible for ensuring seamless operations, managing change requests, and ensuring compliance with regulatory requirements. The ideal candidate will be detail-oriented, proactive in problem-solving, and capable of working collaboratively across teams.
Key Responsibilities:
• Incident Management: Monitor digital platforms for incidents and issues; Raise tickets for any incidents related to digital platforms and work with relevant teams to resolve them promptly.
• Change Management: Manage change requests effectively by clarifying requirements and ensuring all regulatory requirements are met; Collaborate with stakeholders to assess the impact of changes and communicate necessary adjustments.
• User Acceptance Testing (UAT): Perform UAT to ensure that changes meet specified requirements; Sign off on changes before they are released to production, ensuring quality and compliance.
• Downtime Management: Manage downtime effectively, ensuring timely notifications to all relevant stakeholders; Coordinate with technical teams to minimize impact and downtime duration.
• Live Verification: Conduct live verification of digital platforms on weekends following downtime to ensure full functionality and performance.
• Reporting: Complete all necessary regulatory reporting accurately and on time; Prepare and present management reports related to digital platform performance and incidents.