Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
1. E-commerce Experience Execution: 70%
• Coordinate to develop & Implement e-commerce /digital application & solution operation plan that can improve digitalized experience
o Align, follow, coordinate with different stakeholders & implement company strategic plans that related to e-commerce website / digital applications.
o Follow Digital demand process to ensure the implementation is executed as planned and well-coordinated.
o Conduct any required system / solution testing, UAT, SIT, ...
o Update the implementation progress, define any risks / barriers that can impact to the plan and propose mitigation.
• Coordinate to manage, monitor and plan to upgrade the digitalized solutions & applications
• Proactive supporting role for E-Commerce initiatives
o Collaborate, support team to conduct research / survey with ABO & Customer to understand their behaviours, insights, pain points & needs.
o Constantly review, identify pain points in current e-commerce website / apps & propose enhancement.
o Support team doing e-commerce strategic planning by discussing & proposing ideas that is aligned with company e-commerce strategic plan and based on user research and best practice learning.
o Implement CM communication to ABOs/customers promoting new e-commerce initiatives or experiences
o Execute the digital / ecommerce solution & application performance analysis and enhancement
2. Content Uploading Management - Amway Now (Content Hub) 30%
o Lead & supervise to ensure effective working process with internal stakeholders for content collecting & uploading as well as ensure good UI/UX, website performance & experience.
o Work with uplines, internal stakeholders to define ideas and plan to enhance Content Hub, maximizing benefits & experience for ABO.
o Work with Tech team for technical enhancement, issue handling, UAT, ...
o Lead & supervise to ensure effective working process with external stakeholders (Tech team, vendor) and internal stakeholders with good UI/UX & website performance to ABO.
o Work with team to conduct research, surveys with ABO to understand their behaviours, insights, pain points & needs.
o Work with team to analyze website performance, user behaviours & provide insights to internal deparments.
o Support team to do Change Management / ABO Communication to drive user penetration, behaviours & achieve KPIs.
3. Other duties as assigned to support biz needs & personal development *
Yêu cầu
- Bachelor Degree in Marketing, Communications, Business, Computer Science, Digital Technologies, or Software Engineering
- At least 3 years experience in related field
- Ability to triage, quantify, and prioritize production issues to ensure timely resolution and minimal business impact.
- Strong UI/UX knowledge & experience (preferable: Web Content Management, Content Management System (Content stack), HTML)
- Knowledge of e-commerce / digital services, concepts and practices
- In-depth knowledge of monitoring performance of both on-premises and cloud systems using a variety of dashboards and tools
- Partner with development teams and peers to effectively respond to production needs
- Strong communication skills to keep Enterprise teams informed of updates, outages, and maintenance windows.
- Perform multiple tasks concurrently and respond to emergency situations effectively
- Ability to work on multiple digital projects, as well as manage day to day operations
- Excellent problem-solving skills
- Customer service mindset
- Experience working in Agile methodology
- Collaborate with a team of operations resources focused on the support & delivery of solutions for enterprise platforms
- Create a consistent communication rhythm on organization and operations status, keeping leadership, global operations and functional partners in synch with overall initiative outcomes, establishing a full operational support model, driving closing cycle
- Love to learn, humble to listen, open-minded to catch up with different / unique business model and resilience to build up business acumen and understanding about ABO behaviours, internal processes and the complexity of current systems
Quyền lợi
13th payment & performance bonus
Premium healthcare
Product Entitlement
Thông tin khác
Ngày Đăng Tuyển
13/04/2022
Cấp Bậc
Nhân viên
Ngành Nghề
Bán lẻ/Bán sỉ
, Internet/Online Media
, Hàng tiêu dùng
Kỹ Năng
Digital, Business Innovation, Data Analytics, E-Commerce, Digital System Design
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ
Thông tin chung
- Ngày hết hạn: 13/05/2022
- Thu nhập: Thương lượng
