- Develop and implement comprehensive e-commerce strategies and plans aligned with business objectives to drive online sales growth.
- Manage, maintain, and update the e-commerce platform, ensuring a seamless and user-friendly online shopping experience for customers.
- Monitor and analyze market trends, customer behavior, and competitor activities to identify opportunities for improvement and drive business growth.
- Utilize industry best practices, emerging technologies, and
digital marketing techniques to optimize the e-commerce performance.
- Create and manage marketing campaigns to drive traffic and increase conversions.
- Analyze data, including listing analytics and customer insights, to identify areas for improvement and implement strategies to enhance the customer experience and increase sales.
- Manage customer service inquiries promptly and effectively, ensuring high customer satisfaction and resolving issues promptly.
- Develop strong relationships with key partners and stakeholders, including internal and external supporting team, suppliers, vendors, service providers, ...
- Monitor and respond to customer feedback, reviews, and ratings to maintain a positive brand image and improve customer satisfaction.
- Prepare regular reports on the performance of the e-commerce platform, including key metrics, sales trends, customer behavior, and campaign effectiveness.
- Training and developing salesman appropriate with the development strategies.
- Other related task to facilitate sales activities effectively.
- Bachelor's degree in Marketing, Business Management, or a related field.
- Minimum of 2 years of experience in e-commerce management
- Comprehensive knowledge of digital marketing strategies and tactics, including SEO, SEM, social media advertising, email marketing, and affiliate marketing.
- Proficiency in using e-commerce platforms
- Strong analytical skills and experience with web analytics tools to track and analyze performance metrics.
- Excellent communication, problem-solving, and project management skills.
- Ability to work both independently and collaboratively in a cross-functional team environment.
- Proficiency in MS Office and other relevant software applications
- Good command of English, Chinese is a plus
- Adapt new knowledge, new regulation quickly
- Be sociable, responsible, honest, careful, and dynamic at work
