E-commerce Operations Assistant Manager

RESPONSIBILITIES:
Responsibility 1: Manage Online Operations process at stores
Control and improve Online Store workflow. Monitor and enhance operational indicators (on-time rate, orders, complaints, order adjustment rate).
Establish evaluation criteria and improve the performance of the operator, pick-pack, and delivery staff.
Communicate with relevant departments to improve online operations, enhance personnel productivity, create effective layouts, and increase order fulfillment efficiency.
Implement training programs to enhance employee skills
Review and improve operational guideline documents.
Monitor third-party performance, propose solutions, and coordinate with relevant teams for resolution.
Coordinate to improve features of Pick Pack App, Delivery App, DMS, and OMS.
Conduct onsite store checks and provide operational support, staff training.
Responsibility 2: Plan and deploy new services
Plan expansion and propose solutions to improve operational equipment.
Coordinate with relevant departments to set up the layout and online ISP in the operation area.
Develop standard store evaluation criteria, including volume, manpower, area, and equipment.
Prepare progress and improvement result reports.
Coordinate with relevant teams to implement new services, evaluate, and propose improvements.
Other tasks assigned by the line manager
Responsibility 3: Data Analysis & Logistics Cost Efficiency
Analyze operational data to identify efficiency gaps and capacity constraints.
Evaluate cost drivers and resource utilization across Online fulfillment operations.
Propose data-driven adjustments to improve cost efficiency and operational scalability.
Monitor logistics partner performance and service quality.
QUALIFICATION:
College/University Diploma or any degree equivalent to those above.
3+ years of online work experience.
Major: E-commerce, Supply Chain & Logistics, Business Administration, or equivalent
Knowledge
Understand the e-commerce or logistics industry.
Understand operation and customer service in general.
Have good knowledge of planning or project management.
Experience in warehouse management, fulfillment center management is an advantage.
Necessary skills
Strong analytical, planning, and problem-solving skills
Time commitment
Have a carefulness, patience, willing to learn attitude
Able to work well under high pressure.
Other special requests
Ready to work overtime (less) and business travel
English communication is preferable.
BENEFITS:
13th-month salary +
12 days of leave/year
Social insurance pays more than 100% of the total salary
PTI Healthcare Insurance package
Lunch allowance 50,000 VND/day
KPI bonuses twice a year
Bonus on holidays according to the company's policy
Working hours: Mon - Fri, 8 AM - 5 PM