Ecommerce Customer ServiceCông Ty TNHH Muji Retail (Việt Nam)

Working time: 3 shifts/day (8AM - 5PM or 3PM - 0H or 10PM - 5AM)
Age: 20 yrs - 28yrs
Scope of work:
• Customer service experience: handling inquiries, resolving issues, and providing excellent service.
• Communication skills: Strong written and verbal communication are crucial for conveying information clearly, building rapport with customers, and de-escalating situations.
• Problem-solving skills: The ability to identify customer needs, analyze situations, and find effective solutions is key.
• Patience and empathy: E-commerce interactions lack face-to-face cues, so patience and empathy are essential for understanding customer frustrations and building trust.