English Customer Service Agent (Abroad)

Job Responsibilities:
Handle customer inquiries via calls, email, chat, and messaging channels.
Resolve customer issues, provide accurate information, and ensure a positive service experience.
Escalate urgent or complex cases to the relevant teams when necessary.
Stay updated on products, processes, and customer service guidelines to deliver effective support
Requirements:
Graduated from Bachelor's degree or equivalent academic qualification.
Fluency in English - B2 and above (speaking, listening, writing, and reading) - working 100% English
Working Hours:
Actual Working Shift: 9-hour shift (7.5 working hours + 1-hour meal break + 30-minute utility breaks) Example: 7:30 PM - 4:30 AM
Shift assignment is determined by the Team Leader/Line Manager
5 working days/week (40 hours/week)
Days Off: Fixed off on Sunday and 01 additional rotating day off per week
Project Operating Hours - Mon-Fri: 7:30 PM - 7:30 AM and Sat: 8:00 PM - 5:00 AM
Income
Gross Income: 14,500,000 - 15,500,000 VND/month (see below for breakdown)
Base Salary: 8,000,000 VND/month
Meal Allowance: 500,000 VND/month
Voice Allowance (Applicable from Go Live): 2,500,000 VND/month
Night Shift Allowance: Up to -2,400,000 VND/month (30% of base salary for eligible night-shift hours)
Monthly KPI Incentive: Up to 1,200,000 VND/month (Applicable from Go Live)
Actual income may vary depending on working days, KPI achievement, and applicable allowances
Benefits:
Join the insurance regimes according to the provisions of the Labor Law.
Accident insurance 24/7. 14 days of leave/year.
13th Monthly Salary.
Annual Health Checkup.
Working in a dynamic, professional environment with many opportunities for advancement