* SCOPE OF WORK
- The Executive is responsible for executing all tasks related to membership acquisition, data accuracy, and providing exceptional customer services to Membership & Guest services members. Ensure compliance with all standard operating procedures and audit protocols while
supporting daily operations and guest engagement.
* KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Manage membership acquisition processes and maintain accurate, up-to-date membership database records.
- Ensure all operational and audit protocols are adhered to at the casino membership counter.
- Assist the Supervisor in maintaining and troubleshooting IT peripherals and liaise with the
IT support team for system downtime and equipment maintenance.
- Provide responsive and professional guest service on the floor as part of mass floor player engagement.
- Respond to guest and interdepartmental inquiries via phone, email, or in person regarding membership and loyalty programs.
- Maintain a thorough understanding of the company's offerings, including promotions, events, room categories, dining options, and entertainment schedules.
- Collaborate with the gaming operations team to educate members on loyalty program benefits.
- Support and participate in promoting special events via telephone outreach and in-person interactions.
- Prior experience in a similar position is strongly preferred.
- Proficient in writing, speaking, reading and listening of Korean/Mandarin.
- Able to be on your feet for extended periods of time and must have exceptional customer service skills and possess a can-do attitude.
- Be able to work flexible hours.
- Be customer service oriented or have prior experience in the service industry especially within the airline and hospitality industry.
- Neat and professional grooming and appearance.
- Minimum High school diploma or equivalent.
