Export Documentation Team Leader

Build, implement, manage, and oversee all operational activities and professional functions of the Documentation Team.
Assign tasks, provide training, supervise, and evaluate staff performance.
Coordinate with agents/shipping lines to obtain bookings.
Receive Shipping Instructions (SI) from customers, prepare HBLs for customers, and submit SI to shipping lines.
Coordinate with overseas agents regarding documentation and provide updates to customers.
Inform customers about vessel delays, service changes, vessel changes, etc. Coordinate with the Sales team to maintain and develop customer relationships.
Ensure all issues are resolved promptly or escalated to management in a timely manager.
Maintain good relationships with all partners, including carriers, suppliers, internal and external customers, etc.
Perform other related duties as assigned by the Department Manager.