Front Desk Agent

Front Desk Agent
Hạn nộp: 21/11/2026
Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
Thông tin cơ bản
Số lượng
1
Nơi làm việc
Quận Ba Đình - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh Lễ tân
Vị trí
Nhân viên
Cập nhật
[protected info]:32
Mô tả công việc
POSITION SUMMARY:
Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
RESPONSIBILITIES
Greet all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity.
Register and rooms all arrivals according to established procedures.
Maintain intimate knowledge of departmental standards and procedures.
Perform check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
Maintain cashier float and ensures accurate daily report of all money received.
Cash hotel guest's personal and travelers checks and assists with currency exchange.
Keep abreast of all modifications to accounting policies and procedures.
Responsible and attends to guest's request of using the service of safety box at all times.
Knowledgeable of all special promotion procedures, for programs such as: Seasonal Packages, Wyndham Rewards programs.
Attend to guest's complaints, inquiries and requests, referees problems to supervisor/Guest Service Manager if he/she unable to assist.
Familiar with other Wyndham Hotels so that guest indicating any next destination on the registration card can be "sold" an onward booking to another Wyndham Hotels.
Do everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.
Perform the audit balances and prepares all works for audit in an orderly fashion.
When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival.
Maintain comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.
Take personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times.
Endeavor to maintain the high standards of the hotel with particular regard to the importance of Wyndham Rewards member and other VIP's and with reference to hotel and to be a health or safety hazard.
Quyền lợi được hưởng
Competitive Benefit
Salary: Negotiate
Yêu cầu công việc
ABILITIES / KEY COMPETENCIES / SKILLS:
Good communication skills.
Good Interpersonal Skills.
Proficient in the use of Microsoft Office and Front Office System.
Fluent in English.
Second foreign language is preferred.
EDUCATION / CERTIFICATES / EXPERIENCE:
High School or Vocational Certification in Hotel Management, Business Administration, English or related field.
1 year experience in guest / customer service, or an equivalent combination of education and experience.
Yêu cầu hồ sơ
Ứng tuyển trực tuyến trên Joboko
Gửi CV trực tiếp tại bộ phận An ninh của khách sạn tại địa chỉ: Hầm B1, B7 Giảng Võ, quận Ba Đình, thành phố Hà Nội
Liên hệ trực tiếp hoặc qua zalo theo Hotline: 096 * (Mr. Dũng)