Front Desk Officer/Customer Service (Nhân Viên Lễ Tân/ Nhân Viên Chăm Sóc Khách Hàng)

Greet patients in a professional manner at their arrival & on the telephone.
Organizing & scheduling appointments;
Updating & filling out patient's medical file;
Work closely with team members to ensure the arrangement & cleanliness at the lobby & reception area meet the management's standard.
Handles cashier's works when assigned.
Provide support to patients' requests of documents relating to treatment.
Attract potential patients by answering inquiries of services on site, via phone or email.
Process messages from patients to doctor's assistant to doctors;
Conduct follow-up phone calls with new patients & when patients do not follow through with the prescribed treatment plan.
Ability to maintain effective & organized systems to ensure timely patient flow;
Ad-hoc tasks given by immediate supervisor.
Location:
1/ Chi nhánh Hà Nội tại 55 P. Lê Đại Hành, Lê Đại Hành, Hai Bà Trưng, Hà Nội
This Job Description is not exhaustive of all job tasks, but a guide and tasks may be added or removed by immediate supervisor according to operational requirements of the Company.
Good customer service with good communication & interpersonal skills;
Good problem solving skills & the ability to handle conflicts;
Must be a team player with positive attitude, showing empathy, proactive, flexible, energetic & adaptive to change;
Able to handle patient's confidential information in a professional manner;
Good command of Vietnamese & English spoken
Other