Fulfillment Specialist

ABOUT THE ROLE
Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a collective CAGR of over 900% in just under 4 years. Our mission now is to build DTC brands and increase customer LTV by providing best-valued products backed by no nonsense customer service policies as Customer Centricity is at the core of our values.
We are now seeking a Senior Fulfillment Specialist to ensure the best supply chain service to in-house sales, including monitoring purchase orders from customers, ensuring orders are fulfilled accurately and efficiently through effective management of the order fulfillment process, from order receipt through delivery to the customer. You will oversee the coordination of inventory, warehouse operations, shipping, and logistics to optimize efficiency and enhance customer satisfaction. You will work closely with suppliers/manufacturers to monitor stock levels, coordinate with partners and other teams in order to make replenishment planning and minimize out-of stock issues.
The ideal candidate will have a strong background in e-commerce fulfillment operations, exceptional leadership skills, and a passion for driving continuous improvement.
WHAT YOU WILL DO
The Senior Fulfillment Specialist is responsible for monitoring operational excellence related to inventory management, and suppliers/manufacturers performances. Primary duties include:
Production planning and Inventory management:
- Actively communicate with suppliers/factories to monitor inventory levels with suppliers/manufacturers and coordinate replenishment schedules to avoid item stockouts that could delay orders.
- Coordinate with cross-functional teams (sales team, sourcing team) to make a timely inventory plan to minimize order processing time with optimal inventory costs
Operations performance management:
- Effectively manage the order fulfillment process and analyze fulfillment metrics such as processing time, lead time, shipping time, defects, and return rate and recommend performance improvements to suppliers.
- Drive operation root causes analysis and deliver action plan in case exceptions happen.
- Analyze product quality and shipping issues to point out the problems timely to improve customer experiences.
- Monitor key performance indicators such as order accuracy, on-time delivery, processing time, identifying areas for improvement and implementing solutions to enhance performance.